INSURANCE ANSWERING SERVICE

Are Missed Calls Hurting Your Insurance Business?

In The insurance industry, every missed call could mean a missed opportunity. Many insurance brokers and agencies struggle to balance client work with answering calls, leading to lost leads and frustrated clients. Over time, this can affect your growth and reputation.

Virtual HQ offers professional insurance answering services designed to meet your business’ specific needs. Our experienced receptionists handle calls, qualify leads, and assist with basic policy inquiries, ensuring seamless communication. Let us help you enhance client satisfaction, streamline your operations, and focus on protecting what matters most for your clients.

Why Virtual HQ

Why Virtual HQ Is The Go To Choice For Insurance Businesses

Policy Inquiry Management

We handle basic policy questions with professionalism, ensuring clients receive accurate and timely information.

Claims Assistance

Our team follows your protocols for urgent claims, providing prompt and reliable support to your clients in critical moments.

Appointment Scheduling

We integrate with your calendar to efficiently manage client consultations and policy reviews.

Secure Information Handling

Our receptionist can answer your calls after-hours, on weekends or during holiday periods so no client is ever left waiting.

24/7 Availability

Our receptionist can answer your calls after-hours, on weekends or during holiday periods so no client is ever left waiting.

Flexible Support

Scale up during busy periods like renewal time without long-term commitments. Our plans are month to month, cancel any time.

Ready To Put Us To The Test?

Try our services for free with a no commitment 7 day free trial and see how we can help grow your business by never missing calls.

Australian Receptionists

No Lock in Contract

24/7 Answering Service

Testimonials

What our clients say

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a ‘receptionist’ gives our business that next level of professionalism we wanted without the overhead. Do your business a favour and call the Virtual HQ team today.

Linda Cartella
Business Manager, Brisco Roofing

You have been excellent to deal with – competent, efficient and professional.The 24 hour service you provide is cost efficient, and has enabled us to have high quality ‘real person’ engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.

Peter J Cahill
Managing Director, Domain Hill Property Group

Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made toreflect new activities.

James Kelaher
Director, Smartnet
How it works

How Our Answering Service Works

STEP 1

Free Trial

Put us To The Test With A 7 Day Free Trial

STEP 2

Activate

Quick Set up And Activate Your Account

STEP 3

Setup

Customise Your Service To Fit Your Needs

STEP 4

Divert

Forward your Calls For Prompt Responses

STEP 5

Upgrade

Easily Scale Your Plan As Your Needs Grow

About Virtual HQ

Supporting Australian businesses for over 20 years

For over two decades, Virtual HQ has empowered Australian businesses with virtual address and receptionist services, helping them thrive in today’s dynamic workspace environment. Founded by Mike Davison in 2007, Virtual HQ was built on a visionary approach to addressing the evolving communication needs of businesses. In 2020, his daughter Emma joined the business, bringing strategic leadership and a passion for innovation, driving the company to embrace new technologies and reimagine its role in the modern professional landscape.

Virtual HQ offers two core services: virtual address solutions, providing businesses with a professional presence, and virtual receptionist services, offering seamless call handling with no lock-in contracts. Guided by values of integrity, collaboration, and excellence, our mission is to deliver flexible support that simplifies operations, fosters trust, and empowers businesses to grow.

FAQs

Frequently Asked Questions About Our Insurance Answering Service

Our professional receptionists manage calls, assist with basic policy inquiries, schedule appointments, and capture leads, ensuring seamless communication for your agency.

Our receptionists are trained in data protection and privacy laws. We use secure systems and follow strict protocols to protect client information.

Yes, we follow your specific protocols to prioritise urgent claims and provide prompt assistance to your clients when they need it most.

Absolutely. We adhere to strict data privacy regulations, ensuring all client information is handled securely and confidentially.

Yes, we can book appointments, consultations, or follow-ups directly into your calendar or CRM system, keeping your operations organised.

Definitely! Our flexible plans allow you to scale up support during peak times, ensuring no call or opportunity is missed.

Our Latest Insights Into All Things Virtual

Get in touch

Have questions? Contact us today to see how Virtual HQ can elevate your business. Our friendly team is ready to help.