Reliable 24/7 After Hours Answering Services For Your Business

These Businesses Trust Virtual HQ To Answer Their Phones 24/7

After Hours Answering Service

Missing Opportunities After Hours? Let Us Help!

Are crucial calls slipping through the cracks outside of regular business hours? Many businesses struggle to maintain 24/7 availability, leading to lost opportunities, dissatisfied customers, and a competitive disadvantage. Without an after-hours call answering service, your business risks losing valuable leads to competitors who are always accessible.

Virtual HQ provides a professional after-hours phone answering service to keep your business open around the clock. Our skilled team handles calls, manages emergencies, and captures leads while you’re off the clock. With our reliable after-hours support, you can enhance customer satisfaction, strengthen your competitive edge, and ensure no opportunity is missed.

WHY Virtual HQ

Discover How Virtual HQ Elevates Your After Hours Communication

24/7 Professional Availability

Our skilled receptionists handle calls around the clock, maintaining your professional image even outside business hours.

Emergency Call Prioritization

We follow your custom protocols to manage urgent matters promptly, ensuring critical issues receive immediate attention.

Detailed Message Capture

Our team accurately records and relays all important information, allowing you to stay informed and respond efficiently.

Appointment Scheduling

We manage your calendar seamlessly, booking appointments and consultations even after hours, maximizing your schedule efficiency.

Customized Call Handling

Our receptionists follow your specific instructions, ensuring every call aligns with your business practices and brand voice.

Increased Client Satisfaction

By providing round-the-clock responsiveness, you enhance client trust and loyalty, setting your business apart in today's market.

PRICING

Explore Our Range Of After Hours Answering Plans

MESSAGE EXPRESS
VIRTUAL RECEPTIONIST
MY ASSISTANT / MY DIARY

Message Express

$25

/month*

Includes:

Pay as you go

$2.40/call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

* Plus GST

MOST POPULAR

Message Express 25

$65

/month*

Includes:

25 calls per month

Excess calls $2.35*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

* Plus GST

Message Express 50

$110

/month*

Includes:

50 calls per month

Excess calls $2.35*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

* Plus GST

Standard

$33

/month*

Includes:

Pay as you go

$3.79 per call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MOST POPULAR

Virtual Receptionist 20

$75

/month*

Includes:

20 calls per month

$3.99 per excess call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$185

/month*

Includes:

50 calls per month

$3.99 per excess call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant / 
MyDiary

$49

/month*

Includes:

Pay as you go

$2.99 per minute*

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MOST POPULAR

MyAssistant 20 / MyDiary 20

$95

/month*

Includes:

20 minutes per month

Excess minutes $2.99 per minute*

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 / MyDiary 50

$165

/month*

Includes:

50 minutes per month

Excess minutes $2.99 per minute*

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MESSAGE EXPRESS

Message Express

$25

/month*

Includes:

Pay as you go

$2.40/call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

MOST POPULAR

Message Express 25

$65

/month*

Includes:

25 calls per month

Excess calls $2.35*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

Message Express 50

$110

/month*

Includes:

50 calls per month

Excess calls $2.35*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

VIRTUAL RECEPTIONIST

Standard

$33

/month*

Includes:

Pay as you go

$3.79 per call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MOST POPULAR

Virtual Receptionist 20

$75

/month*

Includes:

20 calls per month

$3.99 per excess call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$185

/month*

Includes:

50 calls per month

$3.99 per excess call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MY ASSISTANT / MY DIARY

MyAssistant / 
MyDiary

$49

/month*

Includes:

Pay as you go

$2.99 per minute*

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MOST POPULAR

MyAssistant 20 / MyDiary 20

$95

/month*

Includes:

20 minutes per month

Excess minutes $2.99 per minute*

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 / MyDiary 50

$165

/month*

Includes:

50 minutes per month

Excess minutes $2.99 per minute*

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

Learn More About Virtual HQ

For Larger Plans Click GET IN TOUCH Below

COMPARE FEATURES

GET IN TOUCH

CALL US NOW 1300 885 830

Seamless After Hours Call Handling—Free for 7 Days!

Discover the benefits of professional after-hours answering services. Sign up for your free trial today and never miss an opportunity again

Australian Receptionists

No Lock in contract

24/7 Answering Service

Claim Your Free Trial

TESTIMONIALS

What Our Clients Say

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a 'receptionist' gives our business that next level of professionalism we wanted without the overhead. Do your business a favor and call the Virtual HQ team today.

Linda Cartella - Business Manager, Brisco Roofing

You have been excellent to deal with - competent, efficient and professional. The 24-hour service you provide is cost efficient, and has enabled us to have high quality 'real person' engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.

Peter J Cahill - Managing Director, Domain Hill Property Group

Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made to reflect new activities.

James Kelaher - Director, Smartnet

The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan - Director / Support, Real Advantage Solutions

You continue to be a great addition and support to our business. The ability to have the phone answered professionally whilst giving our staff the freedom to be away from the office on other income generating ventures is fantastic. I do not know of a better system. Keep doing what you are doing!

Ross McCorkell - Director, FHG Healthcare and Commercial Furniture

I am extremely happy with the service as I do not have a full time receptionist. So the beauty of your Live Answering Service, given I travel a lot is that it is not location specific so I can receive my calls and messages where ever I am.

David Patmore - Director, Vision Training International

HOW IT WORKS

5 Easy Steps to Ensure 24/7 Business Availability

Step 1

Free Trial

Experience our service risk-free with a tailored trial for your after-hours needs.

Step 2

Activate

Quickly set up your account and start benefiting from round-the-clock call handling.

Step 3

Set Up

We customize our service to fit your company's unique after-hours requirements.

Step 4

Divert

Simply forward your calls to us outside business hours, ensuring continuous customer support.

Step 5

Upgrade

Easily scale your plan as your business grows and after-hours demands increase.

Step 1

Free Trial

Experience our service risk-free with a tailored trial for your after-hours needs.

Step 2

Activate

Quickly set up your account and start benefiting from round-the-clock call handling.

Step 3

Set Up

We customise our service to fit your company's unique after-hours requirements.

Step 4

Divert

Simply forward your calls to us outside business hours, ensuring continuous customer support.

Step 5

Upgrade

Easily scale your plan as your business grows and after-hours demands increase.

about virtual hq

20 Years Of Ensuring Phones Are Always Answered

At Virtual HQ, we understand that business doesn’t stop when the day ends. Founded by Mike Davison, our after-hours answering service has been trusted by businesses for over 20 years, ensuring they stay connected and accessible 24/7. Our mission is to provide seamless, professional call handling when your team is unavailable.

With Emma Davison’s forward-thinking leadership and dedication to innovation, we’ve built a responsive team of skilled receptionists. Trained to handle urgent inquiries and capture essential details, we ensure every call is managed with care. Virtual HQ helps businesses protect their reputation, strengthen client relationships, and capture opportunities, no matter the time of day.

fAQs

Frequently Asked Questions About Our After Hours Answering Service

What types of businesses benefit from after-hours answering?

After-hours answering is ideal for businesses that need to be contactable outside regular hours, such as medical practices, real estate agencies, and emergency services.

How do you handle emergency calls after hours?

We follow your specific protocols for emergency situations. Our team can quickly assess the urgency of a call and escalate it to on-call staff if necessary.

Can you book appointments during after-hours calls?

Yes, for our diary management customers, we can schedule appointments using your preferred booking system. This ensures your calendar is always up-to-date, even outside regular business hours.

How do I receive messages from after-hours calls?

We can send you messages via email or SMS immediately after each call. You can choose your preferred method of receiving updates about after-hours communications.

What if I need to change my after-hours instructions?

You can easily update your instructions at any time by contacting us. We ensure that our service aligns with your current needs and preferences.

See More FAQs

INDUSTRIES

Some Of The Industries We Serve With After Hours Answering

Allied Health

Deliver seamless patient care with professional support outside regular clinic hours, tailored to meet healthcare industry needs.

Contractors

Stay connected to clients and project partners after hours with a reliable, responsive answering service.

Corporate

Maintain a professional image with after-hours support that prioritizes client relationships and business continuity.

Dental

Ensure patient enquiries and emergency calls are handled efficiently, even when your practice is closed for the day.

Legal

Offer dependable communication to your clients by managing calls and urgent messages outside office hours.

Medical

Enhance patient care and trust by providing access to real-time support, regardless of the time.

Property Management

Handle tenant emergencies and property-related calls with an after-hours service that protects your reputation and relationships.

Real Estate

Capture leads and enquiries at any time with a reliable after-hours answering service, perfect for a fast-paced industry.

Small Business

Keep your business available to clients beyond regular hours, ensuring you never miss an opportunity.