ALLIED HEALTH ANSWERING SERVICE

Are You Struggling to Manage Patient Calls?

Are you missing patient calls while treating others? Many allied health professionals juggle patient care and incoming inquiries, leading to scheduling conflicts and potential client loss. This can negatively affect your clinic’s growth and patient satisfaction.

Virtual HQ provides 24/7, 365-day professional answering services for audiologists, dieticians, podiatrists, naturopaths, speech therapists, OTs, osteopaths and other such allied health clinicians. Our trained receptionists handle calls, manage appointments, and address patient queries, ensuring seamless communication. Focus on delivering quality care while we enhance your practice’s efficiency and patient experience.

Why Virtual HQ

Here's Why Allied Health Practitioners Choose Virtual HQ

Professional Patient Interaction

We understand the importance of patient care. Our team handles inquiries with professionalism and compassion.

24/7 Appointment Management

Schedule and confirm appointments using your practice management software. We help reduce no-shows and keep your clinic's calendar organised.

Urgent Call Prioritisation

We follow your protocols to identify urgent patient matters quickly, ensuring timely responses when it matters most.

Privacy - Compliant Call Handling

We provide accurate details about your services and hours to callers, enhancing communication and patient satisfaction.

Customised Practice Information

We provide accurate details about your services and hours to callers, enhancing communication and patient satisfaction.

Streamlined Patient Communication

Timely responses to inquiries (e.g. Medicare rebates, health fund benefits) improve the overall patient experience, allowing you to focus on care delivery.

Improve Patient Care with Better Call Management!

Enhance your allied health practice's communication with Virtual HQ's answering service. Start your free 7-day trial and experience seamless patient interactions.

Australian Receptionists

No Lock in Contract

24/7 Answering Service

Testimonials

What our clients say

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a ‘receptionist’ gives our business that next level of professionalism we wanted without the overhead. Do your business a favour and call the Virtual HQ team today.

Linda Cartella
Business Manager, Brisco Roofing

You have been excellent to deal with – competent, efficient and professional.The 24 hour service you provide is cost efficient, and has enabled us to have high quality ‘real person’ engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.

Peter J Cahill
Managing Director, Domain Hill Property Group

Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made toreflect new activities.

James Kelaher
Director, Smartnet
How it works

How Our Answering Service Works

STEP 1

Free Trial

Put us To The Test With A 7 Day Free Trial

STEP 2

Activate

Quick Set up And Activate Your Account

STEP 3

Setup

Customise Your Service To Fit Your Needs

STEP 4

Divert

Forward your Calls For Prompt Responses

STEP 5

Upgrade

Easily Scale Your Plan As Your Needs Grow

About Virtual HQ

Supporting Australian businesses for over 20 years

For over two decades, Virtual HQ has empowered Australian businesses with virtual address and receptionist services, helping them thrive in today’s dynamic workspace environment. Founded by Mike Davison in 2007, Virtual HQ was built on a visionary approach to addressing the evolving communication needs of businesses. In 2020, his daughter Emma joined the business, bringing strategic leadership and a passion for innovation, driving the company to embrace new technologies and reimagine its role in the modern professional landscape.

Virtual HQ offers two core services: virtual address solutions, providing businesses with a professional presence, and virtual receptionist services, offering seamless call handling with no lock-in contracts. Guided by values of integrity, collaboration, and excellence, our mission is to deliver flexible support that simplifies operations, fosters trust, and empowers businesses to grow.

FAQs

Frequently Asked Questions About Our Allied Health Answering Service

Yes, if you are on a My Diary/ My Assistant Plan then all calls are handled by professional Australian receptionists. On other plans, we also provide overflow support to ensure fast response times, even during busy periods.

Absolutely! Our diary management service can integrate with your practice management software to book, reschedule, or cancel patient appointments directly into your system, ensuring seamless scheduling.

Yes, our specialists are well-versed in Medicare rebates, HICAPS benefits, and cancellation policies, allowing us to handle patient enquiries with expertise and accuracy.

Yes, we offer 24/7 call answering. After-hours calls can be managed according to your specifications, whether that’s taking messages or forwarding urgent calls.

Yes, we can gather essential patient information before their first visit, manage fee-related questions, and provide information on specialist services offered by your clinic.

Our Latest Insights Into All Things Virtual

Get in touch

Have questions? Contact us today to see how Virtual HQ can elevate your business. Our friendly team is ready to help.