REAL ESTATE ANSWERING SERVICE

Are Missed Calls Costing Your Agency? Let Us Help!

Managing client calls while showing properties or closing deals can be challenging. Many real estate agents miss important inquiries during busy periods, leading to lost sales opportunities and missed listings. Over time, this can harm your agency’s reputation and growth in a competitive market.

Virtual HQ provides answering services tailored to your agency’s needs. Our professional receptionists manage calls, capture leads, and schedule property viewings, ensuring you never miss an opportunity to secure a sale or listing. Focus on building relationships and selling properties while we enhance your efficiency and support your growth.

Why Law Firms Choose VHQ

Here Is Why You Should Trust Virtual HQ To Answer Your Phones

Everything your firm needs to present professionally, from a professional phone answering service for lawyers to a premium business address, all through one trusted provider.

24/7 Professional Call Handling

Confidentiality is essential in legal practice. Every virtual receptionist is trained to handle confidential conversations professionally and in line with your preferences.

Efficient Lead Capture And Qualification

Our answering service keeps your office available outside business hours, ensuring urgent enquiries are never left unanswered.

Seamless Appointment Scheduling

We follow your company’s preferred call handling script, collecting new matter enquiries, qualifying callers and capturing the information you need before returning the call. Reduce administration by having appointments scheduled and managed as part of your customised call handling process.

Every Call Professionally Answered

Your calls are answered in your company’s name by trained Australian receptionists. Our answering service ensures every caller is greeted professionally.

Customised Call Scripts

We tailor our call handling to your agency's specific needs, ensuring a consistent and professional representation of your brand.

Cost-Effective

Reduce overhead costs by up to 70% compared to in-house receptionists while maintaining high-quality, professional service.

Testimonials

What our clients say

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a ‘receptionist’ gives our business that next level of professionalism we wanted without the overhead. Do your business a favour and call the Virtual HQ team today.

Linda Cartella
Business Manager, Brisco Roofing

You have been excellent to deal with – competent, efficient and professional.The 24 hour service you provide is cost efficient, and has enabled us to have high quality ‘real person’ engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.

Peter J Cahill
Managing Director, Domain Hill Property Group

Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made toreflect new activities.

James Kelaher
Director, Smartnet
How it works

How Our Virtual Receptionist for Law Firms Work

STEP 1

Free Trial

Put us To The Test With A 7 Day Free Trial

STEP 2

Activate

Quick Set up And Activate Your Account

STEP 3

Setup

Customise Your Service To Fit Your Needs

STEP 4

Divert

Forward your Calls For Prompt Responses

STEP 5

Upgrade

Easily Scale Your Plan As Your Needs Grow

About Virtual HQ

Supporting Australian businesses for over 20 years

For over two decades, Virtual HQ has empowered Australian businesses with virtual address and receptionist services, helping them thrive in today’s dynamic workspace environment. Founded by Mike Davison in 2007, Virtual HQ was built on a visionary approach to addressing the evolving communication needs of businesses. In 2020, his daughter Emma joined the business, bringing strategic leadership and a passion for innovation, driving the company to embrace new technologies and reimagine its role in the modern professional landscape.

Virtual HQ offers two core services: virtual address solutions, providing businesses with a professional presence, and virtual receptionist services, offering seamless call handling with no lock-in contracts. Guided by values of integrity, collaboration, and excellence, our mission is to deliver flexible support that simplifies operations, fosters trust, and empowers businesses to grow.

FAQs

Frequently Asked Questions About Our Real Estate Answering Service

Our professional receptionists handle client calls, capture leads, schedule property viewings, and assist with inquiries, ensuring seamless communication for your agency.

Yes, we provide 24/7 support, including weekends and public holidays, so you never miss an important client inquiry or opportunity.

Most calls are handled by our Australian team, with global support available during peak periods to ensure no call is missed.

Absolutely! We gather essential information from potential clients, helping you prioritise high-value leads and grow your business.

Yes, our flexible plans allow you to scale support during peak periods or as your agency expands, ensuring consistent service at every stage.

Our Latest Insights Into All Things Virtual

Get in touch

Have questions? Contact us today to see how Virtual HQ can elevate your business. Our friendly team is ready to help.

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