Live Answering

Tired of Missing Important Calls? Let Us Handle Them!

Are missed calls costing you potential clients and revenue? Many businesses rely on voicemail or automated systems, frustrating customers and losing opportunities to competitors. Without a professional live answering service, maintaining a strong reputation and delivering exceptional customer service can be a challenge.

Virtual Headquarters provides a premium live answering service designed to meet your unique business needs. Our friendly, Australian receptionists answer calls promptly, delivering a personal and professional experience for every caller. Capture more leads, boost customer satisfaction, and focus on growing your business while we handle your communication seamlessly.

Why Virtual HQ

Why Virtual HQ is the Trusted Choice For Live Answering Services

24/7 Availability

Our receptionists are available around the clock, ensuring your business never misses a call, even after hours.

Professional Call Handling

Enhance your brand image with friendly, professional receptionists who answer calls in your business name.

Lead Capture and Qualification

We gather essential information from callers, helping you focus on qualified leads and improving your conversion rates.

Customised Call Scripts

Tailor our call handling to align with your business needs, ensuring every interaction reflects your brand voice.

Detailed Reporting

Receive comprehensive reports on call activity, allowing you to track performance and make informed decisions.

Increased Customer Satisfaction

By providing prompt and professional responses, you enhance client trust and loyalty, setting your business apart.

Pricing

Affordable and Flexible Pricing for Live Answering

For Larger Plans Click GET IN TOUCH Below

Enhance Your Customer Service with Live Answering!

Experience the benefits of our professional live answering service. Let our expert team handle your calls with a personal touch. Try it free for 7 days and see the difference!

24/7 Answering Service

Australian Receptionists

No Lock in contract

Testimonials

What Our Clients Say About Our Answering Services

The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan
Director / Support – Real Advantage Solutions

The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan
Director / Support – Real Advantage Solutions

The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan
Director / Support – Real Advantage Solutions

How it works

How Call Answering Works
In 5 Simple Steps

STEP 1

Free Trial

Experience our service risk-free with a tailored trial for your business needs.

STEP 2

Activate

Quickly set up your account and start benefiting from expert call handling.

STEP 3

Setup

We customize our service to fit your company’s unique requirements.

STEP 4

Divert

Simply forward your calls to us, ensuring every customer receives prompt attention.

STEP 5

Upgrade

Easily scale your plan as your business grows and demands increase.

About Virtual HQ

20 Years Answering Calls For Australian Business

Virtual HQ has been a leader in call answering services for over 20 years, founded by Mike Davison, who recognized the need for tailored communication solutions for businesses. With a focus on professionalism and efficiency, our team is dedicated to enhancing your business’s image by ensuring every call is answered promptly and courteously.

Under the innovative leadership of Mike and his daughter Emma, we have built a skilled team of receptionists trained to handle diverse client needs. Our commitment to quality service and customized solutions has made us the preferred choice for businesses across Australia, allowing you to focus on what matters most while we manage your calls seamlessly

FAQs

Frequently Asked Questions About Our Live Answering Service

Our professional receptionists answer calls in your company's name, handle inquiries, and transfer calls or take messages as needed. We ensure every call is answered promptly and professionally.
We offer 24/7 live answering services. Our team is available round the clock, including weekends and public holidays, to ensure your business never misses an important call.
Yes, we can manage calls for various businesses simultaneously. Our receptionists are trained to switch between different company protocols seamlessly, maintaining a professional image for each client.
We aim to answer all calls within four rings. Our efficient team ensures minimal wait times, reducing the chance of missed calls and improving customer satisfaction.
Absolutely. We can transfer calls to designated team members based on your instructions. This ensures that urgent matters reach the right person promptly.
INDUSTRIES WE SERVE

Expert phone answering and virtual office address solutions designed to meet the unique needs of businesses across a range of industries.

Allied Health

Simplify patient care with expert support for managing inquiries, scheduling, and follow-ups, ensuring your practice runs smoothly.

Contractors

Stay organized with a team that handles client inquiries, job bookings, and updates, keeping you on top of every project.

Corporate

Maintain a professional image with reliable call management, message handling, and tailored communication support.

Dental

Enhance patient experiences with empathetic and efficient scheduling, and query management.

Legal

Confidential and professional client communication is our priority, from managing appointments to handling initial inquiries.

Medical

Ensure patients receive prompt assistance with expert scheduling and urgent inquiry management, leaving you free to focus on care.

Property Management

Streamline property-related communication, from tenant inquiries to maintenance requests, with skilled support at your side.

Real Estate

Capture every opportunity by ensuring no inquiry is missed and property viewings are effortlessly scheduled.

Small Business

Deliver a polished and professional experience to your customers with seamless call handling and personalized support.

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Get in touch

Have questions? Contact us today to see how Virtual HQ can elevate your business. Our friendly team is ready to help.