Outsourced Reception Service for Your Business

OUTSOURCED RECEPTION

Struggling with Missed Calls? Let Our Receptionists Keep You Connected!

Are missed calls costing your business valuable opportunities? Every unanswered call risks frustrating customers, losing leads, and damaging your reputation. Without reliable receptionist support, your team may feel overwhelmed, struggling to manage communication alongside daily tasks.

Virtual HQ’s outsourced reception services ensure you never miss a call again. Our professional receptionists provide prompt, personalized responses to every inquiry, helping you project a polished and professional image. Enjoy improved customer satisfaction, seamless communication, and the freedom to focus on growing your business while we handle your calls with care and expertise.

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Why Virtual HQ

Here's Why Virtual HQ Is The Trusted Choice For Outsourced Reception Services

Cost-Effective Solution

Enjoy the benefits of a full-time receptionist without the overhead costs associated with hiring in-house staff.

Professional Image

Our friendly receptionists answer calls in your business name, enhancing your professional image and customer experience.

Flexible Service Options

Tailor our services to fit your needs, whether you require full-time support or assistance during peak hours.

Seamless Integration

Our team integrates smoothly with your existing processes, ensuring that all communications align with your business operations.

Detailed Call Reporting

Receive regular reports on call activity and performance metrics, helping you make informed decisions for your business.

Increased Efficiency

With our team managing calls and inquiries, you can focus on core business activities and strategic initiatives.

Pricing

Explore Our Range Of Flexible Outsourced Reception Plans

Most Popular

Standard

$33/mo^*

Includes:

Pay as you go

$3.89 per call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

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Most Popular

Virtual Receptionist 20

$80/mo^*

Includes:

20 calls per month

$3.99 per excess call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

Learn More

Most Popular

Virtual Receptionist 50

$185/mo^*

Includes:

50 calls per month

Excess calls $3.99*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

Learn More

For Larger Plans Click GET IN TOUCH Below

Get in touch

Put Our Reception Services To The Test For Free!

"Discover the benefits of professional outsourced reception services. Sign up today for a 7-day free trial and ensure no call goes unanswered!

Australian Receptionists

No Lock in Contract

24/7 Answering Service

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Testimonials

What Our Clients Say About Our Answering Services

The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan
Director / Support – Real Advantage Solutions

The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan
Director / Support – Real Advantage Solutions

The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan
Director / Support – Real Advantage Solutions

How it works

How Call Answering Works
In 5 Simple Steps

STEP 1

Free Trial

Experience our service risk-free with a tailored trial for your business needs.

STEP 2

Activate

Quickly set up your account and start benefiting from expert call handling.

STEP 3

Setup

We customize our service to fit your company’s unique requirements.

STEP 4

Divert

Simply forward your calls to us, ensuring every customer receives prompt attention.

STEP 5

Upgrade

Easily scale your plan as your business grows and demands increase.

About Virtual HQ

20 Years Answering Calls For Australian Business

Virtual HQ has been a leader in call answering services for over 20 years, founded by Mike Davison, who recognized the need for tailored communication solutions for businesses. With a focus on professionalism and efficiency, our team is dedicated to enhancing your business’s image by ensuring every call is answered promptly and courteously.

Under the innovative leadership of Mike and his daughter Emma, we have built a skilled team of receptionists trained to handle diverse client needs. Our commitment to quality service and customized solutions has made us the preferred choice for businesses across Australia, allowing you to focus on what matters most while we manage your calls seamlessly

Learn more about Virtual HQ

FAQs

Frequently Asked Questions About Our Outsourced Reception Answering Service

What services does your outsourced reception offer?

Our outsourced reception service includes call answering, message taking, call transfers, appointment scheduling, and basic customer inquiries. We act as a seamless extension of your business.

Can you handle specific industry requirements?

Yes, we tailor our service to meet the unique needs of various industries. Our receptionists are trained to handle calls according to your specific business protocols.

Will my calls be answered by Australian receptionists?

Yes, most calls are handled by our Australian team. During peak periods, we also offer global overflow support to ensure no call is missed.

Can you integrate with our existing systems?

Absolutely. We can integrate with most popular scheduling and CRM systems, ensuring smooth information flow and up-to-date records.

What if I need to change my reception instructions?

You can easily update your instructions at any time through our online portal or by contacting our support team. We ensure our service always aligns with your current needs.