PHYSIO ANSWERING SERVICE

Is Answering Calls Slowing Down Your Practice?

Balancing patient care with handling incoming calls can be a challenge for physiotherapists. Missed inquiries during treatments often result in scheduling conflicts, frustrated clients, and missed opportunities. Over time, this can affect both your practice’s growth and patient satisfaction.

Virtual HQ provides professional answering services for physiotherapy practices. Our experienced receptionists handle calls, book appointments, and assist with patient inquiries, ensuring smooth and reliable communication. Focus on helping your patients recover, and let us enhance your practice’s efficiency and client experience.

Why Virtual HQ

Explore Why Virtual HQ Is the Choice To Answer Your Phone Calls

Expert Patient Call Management

We handle patient inquiries professionally, ensuring accurate information relay and enhancing your practice's reputation.

Efficient Appointment Scheduling

We integrate with your calendar to manage patient appointments allowing you more time to see clients and drive excellent patient outcomes.

Secure Patient Information Handling

Our trained staff ensure sensitive patient data is protected, maintaining trust and privacy at all times.

24/7 Availability

Reduce overhead costs while maintaining professional patient communication and service quality.

Cost-Effective

Reduce overhead costs while maintaining professional patient communication and service quality.

Initial Assessment Screening

We gather essential information from new patients, streamlining your initial assessment process.

Ready To Put Us To The Test?

Enhance your physiotherapy practice with our specialised answering service. Start your free 7-day trial and experience seamless patient communication.

Australian Receptionists

No Lock in Contract

24/7 Answering Service

Testimonials

What our clients say

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a ‘receptionist’ gives our business that next level of professionalism we wanted without the overhead. Do your business a favour and call the Virtual HQ team today.

Linda Cartella
Business Manager, Brisco Roofing

You have been excellent to deal with – competent, efficient and professional.The 24 hour service you provide is cost efficient, and has enabled us to have high quality ‘real person’ engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.

Peter J Cahill
Managing Director, Domain Hill Property Group

Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made toreflect new activities.

James Kelaher
Director, Smartnet
How it works

How Our Answering Service Works

STEP 1

Free Trial

Put us To The Test With A 7 Day Free Trial

STEP 2

Activate

Quick Set up And Activate Your Account

STEP 3

Setup

Customise Your Service To Fit Your Needs

STEP 4

Divert

Forward your Calls For Prompt Responses

STEP 5

Upgrade

Easily Scale Your Plan As Your Needs Grow

About Virtual HQ

Supporting Australian businesses for over 20 years

For over two decades, Virtual HQ has empowered Australian businesses with virtual address and receptionist services, helping them thrive in today’s dynamic workspace environment. Founded by Mike Davison in 2007, Virtual HQ was built on a visionary approach to addressing the evolving communication needs of businesses. In 2020, his daughter Emma joined the business, bringing strategic leadership and a passion for innovation, driving the company to embrace new technologies and reimagine its role in the modern professional landscape.

Virtual HQ offers two core services: virtual address solutions, providing businesses with a professional presence, and virtual receptionist services, offering seamless call handling with no lock-in contracts. Guided by values of integrity, collaboration, and excellence, our mission is to deliver flexible support that simplifies operations, fosters trust, and empowers businesses to grow.

FAQs

Frequently Asked Questions About Our Physiotherapy Answering Service

Our Australian receptionists handle calls, set appointments, and manage patient inquiries, ensuring seamless communication while you focus on patient care.

Yes, we provide 24/7 support, including weekends and public holidays, ensuring your patients can always reach your practice.

Absolutely. We adhere to strict Australian privacy regulations, ensuring all patient information is handled securely and confidentially.

Yes, we work seamlessly with your scheduling tools to book, reschedule, and manage appointments directly.

Definitely! Our flexible plans allow you to increase support during peak times or adjust during quieter periods as needed.

Our Latest Insights Into All Things Virtual

Get in touch

Have questions? Contact us today to see how Virtual HQ can elevate your business. Our friendly team is ready to help.

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