OVERFLOW PHONE ANSWERING

Struggling To Answer Every Call? Let Us Help!

Is your team struggling to manage high call volumes during peak periods? Missed calls can lead to lost sales, frustrated customers, and a negative impact on your business’s reputation. Ensuring every call is answered promptly is crucial to maintaining customer satisfaction and seizing every opportunity.

Virtual HQ’s overflow answering service is the perfect solution to manage excess calls. When your phone lines are busy, our professional receptionists step in to answer calls seamlessly. We capture messages, assist callers, and ensure no call is missed—keeping your business running smoothly and stress-free.

Why Virtual HQ

Here's Why Virtual HQ Is Best Choice For Managing Overflow Calls

Never Miss a Call

Our team answers overflow calls promptly, ensuring every customer inquiry is handled professionally, even during peak times.

Maintain Professional Image

We answer calls in your company name, providing a seamless experience that upholds your brand's reputation with every interaction.

Flexible Scaling

Easily adjust our service to match your call volume fluctuations, ensuring cost-effective support during busy periods.

Detailed Call Reporting

Receive comprehensive reports on call activity, helping you track performance and make informed business decisions.

Customised Call Handling

We follow your specific instructions for each call, ensuring consistent and personalised service aligned with your business needs.

Increased Productivity

Free your staff to focus on core tasks while we manage overflow calls, boosting overall efficiency and customer satisfaction.

Pricing

Flexible Pricing for Overflow Answering Service

More than 300 calls per month? Get in touch for a Message Express package based on your call volumes.

Ready To Have Your Calls Answered For Free?

Experience the benefits of a full-time receptionist without the overhead. Put our answering service to the test with a 7 day free trial

Australian Receptionists

No Lock in Contract

24/7 Answering Service

Testimonials

What Our Clients Say About Our Answering Services

The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan
Director / Support – Real Advantage Solutions

The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan
Director / Support – Real Advantage Solutions

The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan
Director / Support – Real Advantage Solutions

How it works

How Call Answering Works
In 5 Simple Steps

STEP 1

Free Trial

Experience our service risk-free with a tailored trial for your business needs.

STEP 2

Activate

Quickly set up your account and start benefiting from expert call handling.

STEP 3

Setup

We customize our service to fit your company’s unique requirements.

STEP 4

Divert

Simply forward your calls to us, ensuring every customer receives prompt attention.

STEP 5

Upgrade

Easily scale your plan as your business grows and demands increase.

About Virtual HQ

20 Years Answering Calls For Australian Business

Virtual HQ has been a leader in call answering services for over 20 years, founded by Mike Davison, who recognized the need for tailored communication solutions for businesses. With a focus on professionalism and efficiency, our team is dedicated to enhancing your business’s image by ensuring every call is answered promptly and courteously.

Under the innovative leadership of Mike and his daughter Emma, we have built a skilled team of receptionists trained to handle diverse client needs. Our commitment to quality service and customized solutions has made us the preferred choice for businesses across Australia, allowing you to focus on what matters most while we manage your calls seamlessly

FAQs

Frequently Asked Questions About Our Overflow Answering Service

When your in-house team is busy, your calls divert to our professional receptionists. We answer in your company name and handle calls according to your instructions, ensuring no call goes unanswered or opportunity is missed.
Absolutely. We tailor our service to your needs, whether that's taking messages, scheduling appointments, or transferring urgent calls to specific team members.
No, there's no limit. Our team is equipped to handle high call volumes during your busiest periods, ensuring consistent service quality regardless of call volume.
We aim to answer all calls within four rings. This quick response time helps maintain a professional image for your business, even during peak periods.
Yes, our service is flexible. You can activate overflow answering during busy periods or specific times and turn it off when not needed.
INDUSTRIES WE SERVE

Expert phone answering and virtual office address solutions designed to meet the unique needs of businesses across a range of industries.

Allied Health

Simplify patient care with expert support for managing inquiries, scheduling, and follow-ups, ensuring your practice runs smoothly.

Contractors

Stay organized with a team that handles client inquiries, job bookings, and updates, keeping you on top of every project.

Corporate

Maintain a professional image with reliable call management, message handling, and tailored communication support.

Dental

Enhance patient experiences with empathetic and efficient scheduling, and query management.

Legal

Confidential and professional client communication is our priority, from managing appointments to handling initial inquiries.

Medical

Ensure patients receive prompt assistance with expert scheduling and urgent inquiry management, leaving you free to focus on care.

Property Management

Streamline property-related communication, from tenant inquiries to maintenance requests, with skilled support at your side.

Real Estate

Capture every opportunity by ensuring no inquiry is missed and property viewings are effortlessly scheduled.

Small Business

Deliver a polished and professional experience to your customers with seamless call handling and personalized support.

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Get in touch

Have questions? Contact us today to see how Virtual HQ can elevate your business. Our friendly team is ready to help.