Accounting ANSWERING SERVICE

Struggling To Balance Work With Answering Calls?

For many accountants, tax time and busy periods often result in missed inquiries, frustrated clients, and lost opportunities. These challenges can hinder your firm’s growth and damage its reputation.

Whether you are a traditional accounting firm providing tax and audit services, bookkeeping, financial planning, wealth management, superannuation, SMSF, payroll, budgeting, or management consulting services, our live virtual receptionists will answer calls exactly the way you require—it’s so real that clients will think our receptionists are sitting in your physical offices.

At Virtual HQ, we provide answering services tailored to your practice. Our professional receptionists expertly manage calls, schedule appointments, and capture leads—ensuring you never miss a vital opportunity. Let us handle the phones while you focus on meeting your clients’ financial needs. Improve your firm’s efficiency and watch your business grow seamlessly with Virtual HQ by your side.

Why Virtual HQ

Here's Why Accountants Choose Virtual HQ To Answer Their Phones

24/7 Availability

Never miss important calls, even during tax season. We're here to assist your clients around the clock.

Appointment Scheduling

We can integrate with your calendar to manage client appointments efficiently, saving you time and effort.

Secure Information Handling

Our trained staff protect sensitive financial data, ensuring client trust and privacy at all times.

Cost-Effective Reception Solution

Easily adjust our support to handle increased call volumes during your busiest periods, ensuring no call goes unanswered.

Scalable During Tax Season

Easily adjust our support to handle increased call volumes during your busiest periods, ensuring no call goes unanswered.

Flexible Support for Tax Season

Overwhelmed during tax season? Our flexible, no lock-in services let you scale up support when needed, ensuring your clients are always well-served.

Focus On Clients Instead of Answering The Phone!

Boost your accounting firm's efficiency with our specialised answering service. Try our free 7-day trial

Australian Receptionists

No Lock in Contract

24/7 Answering Service

Testimonials

What our clients say

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a ‘receptionist’ gives our business that next level of professionalism we wanted without the overhead. Do your business a favour and call the Virtual HQ team today.

Linda Cartella
Business Manager, Brisco Roofing

You have been excellent to deal with – competent, efficient and professional.The 24 hour service you provide is cost efficient, and has enabled us to have high quality ‘real person’ engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.

Peter J Cahill
Managing Director, Domain Hill Property Group

Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made toreflect new activities.

James Kelaher
Director, Smartnet
How it works

How Our Answering Service Works

STEP 1

Free Trial

Put us To The Test With A 7 Day Free Trial

STEP 2

Activate

Quick Set up And Activate Your Account

STEP 3

Setup

Customise Your Service To Fit Your Needs

STEP 4

Divert

Forward your Calls For Prompt Responses

STEP 5

Upgrade

Easily Scale Your Plan As Your Needs Grow

About Virtual HQ

Supporting Australian businesses for over 20 years

For over two decades, Virtual HQ has empowered Australian businesses with virtual address and receptionist services, helping them thrive in today’s dynamic workspace environment. Founded by Mike Davison in 2007, Virtual HQ was built on a visionary approach to addressing the evolving communication needs of businesses. In 2020, his daughter Emma joined the business, bringing strategic leadership and a passion for innovation, driving the company to embrace new technologies and reimagine its role in the modern professional landscape.

Virtual HQ offers two core services: virtual address solutions, providing businesses with a professional presence, and virtual receptionist services, offering seamless call handling with no lock-in contracts. Guided by values of integrity, collaboration, and excellence, our mission is to deliver flexible support that simplifies operations, fosters trust, and empowers businesses to grow.

FAQs

Frequently Asked Questions About Our Accountant Answering Service

Our professional receptionists handle your calls, schedule appointments, and manage client inquiries, ensuring seamless communication while you focus on your clients’ financial health, tax returns and other value added services.

Yes, we provide 24/7 support, including after-hours, weekends, and public holidays, so your clients are always cared for, no matter when they call.

Yes, most calls are answered by our Australian team. For overflow, we have global support to ensure fast response times and no missed opportunities.

Absolutely! With our diary management service we integrate with your scheduling software to manage appointments efficiently, saving you time and reducing booking conflicts.

We guarantee that every call is answered within 4 rings, ensuring prompt communication and enhancing client satisfaction.

Our Latest Insights Into All Things Virtual

Get in touch

Have questions? Contact us today to see how Virtual HQ can elevate your business. Our friendly team is ready to help.