MESSAGE TAKING SERVICE

Never Miss A Call With Our Message Taking Service!

Balancing a busy schedule often means missed calls and lost opportunities, leaving customers frustrated and affecting your business’s growth. In today’s fast-paced world, ensuring every call is answered professionally is key to maintaining strong customer relationships.

Virtual HQ's message-taking service ensures all your calls are handled by friendly, professional receptionists. We take detailed messages and forward them to you instantly via SMS or email, allowing you to respond at your convenience. Stay focused on your business operations while we ensure you never miss critical communication.

Why Virtual HQ

Here Is Why Virtual HQ Is The Best Choice To Take Your Messages

Accurate Message Capture

Our receptionists ensure that all important messages are recorded accurately, so you never miss critical information.

Instant Notifications

Receive messages via SMS or email immediately, allowing you to respond promptly to client inquiries.

Professional Call Handling

Maintain a polished image with calls answered by trained receptionists who represent your brand effectively.

Flexible Message Delivery

Choose how you want to receive messages—whether by phone, email, or text—tailoring the service to your preferences.

Customized Scripts

We follow your specific instructions for message taking, ensuring that all interactions align with your business practices.

Improved Client Relationships

Timely and accurate message delivery helps you maintain strong relationships with clients, fostering trust and loyalty.

Pricing

Explore Our Range Of Message Taking Packages

Most Popular

Message Express

$25/mo*

Includes:

Pay as you go

$2.50/call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

Most Popular

Message Express 25

$70/mo*

Includes:

25 calls per month

Excess calls $2.45*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

Most Popular

Message Express 50

$115/mo*

Includes:

50 calls per month

Excess calls $2.45*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

For Larger Plans Click GET IN TOUCH Below

Ready To Have Your Messages Taken By A Professional?

Experience the benefits of a full-time receptionist without the overhead. Our virtual receptionists provide professional message taking. Try it free for 7 days!

Australian Receptionists

No Lock in Contract

24/7 Answering Service

Testimonials

What Our Clients Say About Our Answering Services

The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan
Director / Support – Real Advantage Solutions

The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan
Director / Support – Real Advantage Solutions

The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan
Director / Support – Real Advantage Solutions

How it works

How Call Answering Works
In 5 Simple Steps

STEP 1

Free Trial

Experience our service risk-free with a tailored trial for your business needs.

STEP 2

Activate

Quickly set up your account and start benefiting from expert call handling.

STEP 3

Setup

We customize our service to fit your company’s unique requirements.

STEP 4

Divert

Simply forward your calls to us, ensuring every customer receives prompt attention.

STEP 5

Upgrade

Easily scale your plan as your business grows and demands increase.

About Virtual HQ

20 Years Answering Calls For Australian Business

Virtual HQ has been a leader in call answering services for over 20 years, founded by Mike Davison, who recognized the need for tailored communication solutions for businesses. With a focus on professionalism and efficiency, our team is dedicated to enhancing your business’s image by ensuring every call is answered promptly and courteously.

Under the innovative leadership of Mike and his daughter Emma, we have built a skilled team of receptionists trained to handle diverse client needs. Our commitment to quality service and customized solutions has made us the preferred choice for businesses across Australia, allowing you to focus on what matters most while we manage your calls seamlessly

Learn more about Virtual HQ 

FAQs

Frequently Asked Questions About Our Message Taking Answering Service

Our professional receptionists answer your calls, take detailed messages, and promptly forward them to you via SMS or email for your convenience.

Yes, our service is available 24/7, including weekends and public holidays, ensuring you never miss an important message.

Yes, most calls are answered by our Australian team. We also provide overflow support during peak times to maintain prompt response times.

Absolutely! We tailor our service to your preferences, including how messages are recorded and whether they’re sent via SMS, email, or both.

Yes, our flexible plans allow you to scale up support during high-demand periods, ensuring consistent service no matter your business needs.

See more FAQs 

INDUSTRIES WE SERVE

Expert phone answering and virtual office address solutions designed to meet the unique needs of businesses across a range of industries.

Allied Health

Simplify patient care with expert support for managing inquiries, scheduling, and follow-ups, ensuring your practice runs smoothly.

Contractors

Stay organized with a team that handles client inquiries, job bookings, and updates, keeping you on top of every project.

Corporate

Maintain a professional image with reliable call management, message handling, and tailored communication support.

Dental

Enhance patient experiences with empathetic and efficient scheduling, and query management.

Legal

Confidential and professional client communication is our priority, from managing appointments to handling initial inquiries.

Medical

Ensure patients receive prompt assistance with expert scheduling and urgent inquiry management, leaving you free to focus on care.

Property Management

Streamline property-related communication, from tenant inquiries to maintenance requests, with skilled support at your side.

Real Estate

Capture every opportunity by ensuring no inquiry is missed and property viewings are effortlessly scheduled.

Small Business

Deliver a polished and professional experience to your customers with seamless call handling and personalized support.

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Get in touch

Have questions? Contact us today to see how Virtual HQ can elevate your business. Our friendly team is ready to help.