VIRTUAL RECEPTION

Are Missed Calls Costing You Customers?

Managing high call volumes while focusing on your core operations can be a challenge. Missed calls often mean missed opportunities, dissatisfied clients, and lost revenue. Without reliable call handling, your business may struggle to maintain a professional image and deliver exceptional service.

Virtual HQ offers expert virtual receptionist services to ensure no call goes unanswered. Our friendly, Australian receptionists (with overflow support to ensure a fast speed to answer) answer calls in your business name, handle inquiries, and take messages with care and professionalism. Focus on growing your business while we keep your communication seamless and your customers happy.

Why Virtual HQ

Discover Why Virtual HQ's Receptionists Are The Best Choice For Your Business

24/7 Availability

Our virtual receptionists are available around the clock, including after hours and weekends, to ensure your customers are always attended to.

Professional Call Handling

Impress your customers with friendly and professional receptionists who answer calls in your business name, providing a personal touch that builds trust.

Efficient Call Management

We efficiently manage call routing and forwarding, ensuring that important calls reach the right person promptly.

Lead Capture and Qualification

Our team gathers key details from callers, helping you prioritise high-value leads and improve your conversion rates.

Customised Call Scripts To Match Your Business

Tailor our call handling to align with your specific business needs, ensuring every interaction reflects your brand voice.

Cost-Effective Receptionist Solutions

Get the benefits of a full-time receptionist without the high costs of in-house staff, saving you time and money.

Pricing

Transparent Pricing Tailored To Your Business

Most Popular

MyAssistant /
MyDiary

$49/mo*

Includes:

Pay as you go

$2.99 per minute*

My Assistant initial set up fee from $50*

My Diary initial set up fee from $99*

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

Most Popular

MyAssistant 20 /
MyDiary 20

$100/mo*

Includes:

20 minutes per month

Excess minutes $2.99 per minute*

My Assistant initial set up fee from $50*

My Diary initial set up fee from $99*

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

Most Popular

MyAssistant 50 /
MyDiary 50

$175/mo*

Includes:

50 minutes per month

Excess minutes $2.99 per minute*

My Assistant initial set up fee from $50*

My Diary initial set up fee from $99*

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

For Larger Plans Click GET IN TOUCH Below

Ready To Put Our Virtual Receptionists To The Test?

Experience the benefits of a full-time receptionist without the overhead. Our virtual receptionists provide professional call handling and admin support. Try it free for 7 days!

Australian Receptionists

No Lock in Contract

24/7 Answering Service

Testimonials

What Our Clients Say About Our Answering Services

The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan
Director / Support – Real Advantage Solutions

The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan
Director / Support – Real Advantage Solutions

The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan
Director / Support – Real Advantage Solutions

Features

Here is What’s Included In Our Virtual Receptionist Service

Live Australian Receptionists

Email messages

7 Day Free Trial

Text messages

Local number included

Additional numbers – 1300, 1800, local (eg. 02, 03, 07, 08)

24 x 7 Service

Additional contacts / team members / departments

Customised greetings

Individual message settings and status for each contact

How it works

How Call Answering Works
In 5 Simple Steps

STEP 1

Free Trial

Experience our service risk-free with a tailored trial for your business needs.

STEP 2

Activate

Quickly set up your account and start benefiting from expert call handling.

STEP 3

Setup

We customize our service to fit your company’s unique requirements.

STEP 4

Divert

Simply forward your calls to us, ensuring every customer receives prompt attention.

STEP 5

Upgrade

Easily scale your plan as your business grows and demands increase.

About Virtual HQ

20 Years Answering Calls For Australian Business

Virtual HQ has been a leader in call answering services for over 20 years, founded by Mike Davison, who recognized the need for tailored communication solutions for businesses. With a focus on professionalism and efficiency, our team is dedicated to enhancing your business’s image by ensuring every call is answered promptly and courteously.

Under the innovative leadership of Mike and his daughter Emma, we have built a skilled team of receptionists trained to handle diverse client needs. Our commitment to quality service and customized solutions has made us the preferred choice for businesses across Australia, allowing you to focus on what matters most while we manage your calls seamlessly

Learn more about Virtual HQ 

FAQs

Frequently Asked Questions About Our Virtual Receptionist Service

Our friendly receptionists answer calls in your business name, handle inquiries, take messages, and forward important calls, ensuring professional communication for your business.

Yes, our receptionists are available 24/7, including weekends and public holidays, so your business is always accessible to customers.

Most calls are handled by our Australian team. We also provide global overflow support to maintain fast response times during busy periods.

Absolutely! We work with you to create customised call scripts and protocols that align with your business’s unique requirements and brand voice.

Yes, our flexible plans allow you to scale support as your business grows, ensuring consistent quality communication at every stage.

See more FAQs 

INDUSTRIES WE SERVE

Expert phone answering and virtual office address solutions designed to meet the unique needs of businesses across a range of industries.

Allied Health

Simplify patient care with expert support for managing inquiries, scheduling, and follow-ups, ensuring your practice runs smoothly.

Contractors

Stay organized with a team that handles client inquiries, job bookings, and updates, keeping you on top of every project.

Corporate

Maintain a professional image with reliable call management, message handling, and tailored communication support.

Dental

Enhance patient experiences with empathetic and efficient scheduling, and query management.

Legal

Confidential and professional client communication is our priority, from managing appointments to handling initial inquiries.

Medical

Ensure patients receive prompt assistance with expert scheduling and urgent inquiry management, leaving you free to focus on care.

Property Management

Streamline property-related communication, from tenant inquiries to maintenance requests, with skilled support at your side.

Real Estate

Capture every opportunity by ensuring no inquiry is missed and property viewings are effortlessly scheduled.

Small Business

Deliver a polished and professional experience to your customers with seamless call handling and personalized support.

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Get in touch

Have questions? Contact us today to see how Virtual HQ can elevate your business. Our friendly team is ready to help.