MEDICAL ANSWERING SERVICE
Overwhelmed by Patient Calls? Let us Help!
Balancing patient care with managing incoming calls can be challenging for medical practices. Missed inquiries during consultations or procedures often lead to scheduling conflicts, frustrated patients, and lost opportunities. Over time, this can affect your practice’s growth and patient satisfaction.
Whether you are Doctor practicing solo or you are a general practitioner (GP) operating as part of a group or partnership, our receptionists can answer and handle your calls exactly the way you determine, as an overflow when you can’t take calls or 24/7 365 days of the year.
Virtual HQ offers professional virtual medical receptionist services for healthcare providers. Our trained receptionists handle calls, schedule appointments, and address patient queries, all while ensuring compliance with privacy regulations. Focus on delivering exceptional care, and let us improve your practice’s efficiency and patient experience.
Why Law Firms Choose VHQ
Here's Why Virtual HQ Is The Prescription For Phone Answering
Everything your firm needs to present professionally, from a professional phone answering service for lawyers to a premium business address, all through one trusted provider.
Professional Patient Interaction
Confidentiality is essential in legal practice. Every virtual receptionist is trained to handle confidential conversations professionally and in line with your preferences.
24/7 Appointment Management
Our answering service keeps your office available outside business hours, ensuring urgent enquiries are never left unanswered.
Urgent Emergency Call Handling
We follow your company’s preferred call handling script, collecting new matter enquiries, qualifying callers and capturing the information you need before returning the call. Reduce administration by having appointments scheduled and managed as part of your customised call handling process.
Every Call Professionally Answered
Your calls are answered in your company’s name by trained Australian receptionists. Our answering service ensures every caller is greeted professionally.
Cost-Effective Reception Solution
Save on staffing costs while delivering professional, consistent communication to enhance patient satisfaction.
24/7 After-Hours Phone Answering
Provide seamless care beyond business hours with our reliable after-hours call management services.
How it works
How Our Virtual Receptionist for Law Firms Work
Free Trial
Put us To The Test With A 7 Day Free Trial
Activate
Quick Set up And Activate Your Account
Setup
Customise Your Service To Fit Your Needs
Divert
Forward your Calls For Prompt Responses
Upgrade
Easily Scale Your Plan As Your Needs Grow
About Virtual HQ
Supporting Australian businesses for over 20 years
For over two decades, Virtual HQ has empowered Australian businesses with virtual address and receptionist services, helping them thrive in today’s dynamic workspace environment. Founded by Mike Davison in 2007, Virtual HQ was built on a visionary approach to addressing the evolving communication needs of businesses. In 2020, his daughter Emma joined the business, bringing strategic leadership and a passion for innovation, driving the company to embrace new technologies and reimagine its role in the modern professional landscape.
Virtual HQ offers two core services: virtual address solutions, providing businesses with a professional presence, and virtual receptionist services, offering seamless call handling with no lock-in contracts. Guided by values of integrity, collaboration, and excellence, our mission is to deliver flexible support that simplifies operations, fosters trust, and empowers businesses to grow.
