MEDICAL ANSWERING SERVICE

Overwhelmed by Patient Calls? Let us Help!

Balancing patient care with managing incoming calls can be challenging for medical practices. Missed inquiries during consultations or procedures often lead to scheduling conflicts, frustrated patients, and lost opportunities. Over time, this can affect your practice’s growth and patient satisfaction.

Whether you are Doctor practicing solo or you are a general practitioner (GP) operating as part of a group or partnership, our receptionists can answer and handle your calls exactly the way you determine, as an overflow when you can’t take calls or 24/7 365 days of the year.

Virtual HQ offers professional virtual medical receptionist services for healthcare providers. Our trained receptionists handle calls, schedule appointments, and address patient queries, all while ensuring compliance with privacy regulations. Focus on delivering exceptional care, and let us improve your practice’s efficiency and patient experience.

Why Virtual HQ

Here's Why Virtual HQ Is The Prescription For Phone Answering

Professional Patient Interaction

Our trained receptionists handle patient inquiries (e.g. HICAPS, Medicare Rebate questions) with empathy and professionalism, reflecting your commitment to quality care.

24/7 Appointment Management

We manage appointment bookings and confirmations around the clock, helping to reduce no-shows and optimise your practice schedule.

Urgent Emergency Call Handling

Following your specific protocols, we identify and escalate urgent medical matters promptly to ensure patients receive timely care.

Privacy-Compliant Call Handling

Save on staffing costs while delivering professional, consistent communication to enhance patient satisfaction.

Cost-Effective Reception Solution

Save on staffing costs while delivering professional, consistent communication to enhance patient satisfaction.

24/7 After-Hours Phone Answering

Provide seamless care beyond business hours with our reliable after-hours call management services.

Ready To Simplify Your Practice Communications?

Put our medical answering service to the test with a no obligation 7 day free trial allowing you to focus on providing exceptional levels of patient care.

Australian Receptionists

No Lock in Contract

24/7 Answering Service

Testimonials

What our clients say

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a ‘receptionist’ gives our business that next level of professionalism we wanted without the overhead. Do your business a favour and call the Virtual HQ team today.

Linda Cartella
Business Manager, Brisco Roofing

You have been excellent to deal with – competent, efficient and professional.The 24 hour service you provide is cost efficient, and has enabled us to have high quality ‘real person’ engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.

Peter J Cahill
Managing Director, Domain Hill Property Group

Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made toreflect new activities.

James Kelaher
Director, Smartnet
How it works

How Our Answering Service Works

STEP 1

Free Trial

Put us To The Test With A 7 Day Free Trial

STEP 2

Activate

Quick Set up And Activate Your Account

STEP 3

Setup

Customise Your Service To Fit Your Needs

STEP 4

Divert

Forward your Calls For Prompt Responses

STEP 5

Upgrade

Easily Scale Your Plan As Your Needs Grow

About Virtual HQ

Supporting Australian businesses for over 20 years

For over two decades, Virtual HQ has empowered Australian businesses with virtual address and receptionist services, helping them thrive in today’s dynamic workspace environment. Founded by Mike Davison in 2007, Virtual HQ was built on a visionary approach to addressing the evolving communication needs of businesses. In 2020, his daughter Emma joined the business, bringing strategic leadership and a passion for innovation, driving the company to embrace new technologies and reimagine its role in the modern professional landscape.

Virtual HQ offers two core services: virtual address solutions, providing businesses with a professional presence, and virtual receptionist services, offering seamless call handling with no lock-in contracts. Guided by values of integrity, collaboration, and excellence, our mission is to deliver flexible support that simplifies operations, fosters trust, and empowers businesses to grow.

FAQs

Frequently Asked Questions About Our Medical Answering Service

Our trained Australian receptionists handle incoming calls, manage patient inquiries, schedule appointments, and assist with basic billing questions, ensuring seamless communication for your practice.

Yes, we provide 24/7 support, including weekends and public holidays. We follow your protocols to escalate urgent medical matters promptly.

Absolutely. We adhere to strict Australian privacy regulations, ensuring all patient information is handled securely and confidentially.

Yes, we seamlessly book and manage appointments directly into your calendar or practice management system.

Definitely! Our flexible plans allow you to scale support during busy periods or adjust during quieter times as needed.

Our Latest Insights Into All Things Virtual

Get in touch

Have questions? Contact us today to see how Virtual HQ can elevate your business. Our friendly team is ready to help.