PSYCHOLOGIST ANSWERING SERVICE

Are Missed Calls Costing You Patients?

Are you struggling to balance patient care with managing incoming calls? Many psychologists miss important inquiries during therapy sessions, leading to scheduling conflicts and potential loss of clients. This can significantly impact your practice’s growth and patient satisfaction.

Virtual HQ offers specialised psychology answering services tailored to your practice needs. Our trained receptionists handle calls, manage appointments, and address patient queries with empathy and professionalism. Focus on providing quality mental health care while we enhance your practice’s efficiency and patient experience.

AFTER HOURS ANSWERING SERVICE

Missing Opportunities After Hours? Let Us Help!

Are crucial calls slipping through the cracks outside of regular business hours? Many businesses struggle to maintain 24/7 availability, leading to lost opportunities, dissatisfied customers, and a competitive disadvantage. Without an after-hours call answering service, your business risks losing valuable leads to competitors who are always accessible.

Virtual HQ provides a professional after-hours phone answering service to keep your business open around the clock. Our skilled team handles calls, manages emergencies, and captures leads while you’re off the clock. With our reliable after-hours support, you can enhance customer satisfaction, strengthen your competitive edge, and ensure no opportunity is missed.

Why Virtual HQ

Here Is Why You Should Trust Virtual HQ To Answer Your Phones

Compassionate Patient Interaction

We handle patient inquiries with care and professionalism, reflecting your practice's commitment to mental health.

Confidential Information Management

Our trained staff ensure sensitive patient data is protected, maintaining trust and privacy at all times.

Efficient Appointment Scheduling

We integrate with your calendar to manage patient appointments ensuring excellent client relations are maintained.

24/7 Availability

We follow your protocols to identify and escalate urgent matters promptly, ensuring patient safety.

Crisis Call Prioritisation

We follow your protocols to identify and escalate urgent matters promptly, ensuring patient safety.

Cost-Effective Reception Solution

Reduce overhead costs while maintaining professional patient communication and service quality.

Testimonials

What our clients say

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a ‘receptionist’ gives our business that next level of professionalism we wanted without the overhead. Do your business a favour and call the Virtual HQ team today.

Linda Cartella
Business Manager, Brisco Roofing

You have been excellent to deal with – competent, efficient and professional.The 24 hour service you provide is cost efficient, and has enabled us to have high quality ‘real person’ engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.

Peter J Cahill
Managing Director, Domain Hill Property Group

Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made toreflect new activities.

James Kelaher
Director, Smartnet
How it works

How Our Answering Service Works

STEP 1

Free Trial

Put us To The Test With A 7 Day Free Trial

STEP 2

Activate

Quick Set up And Activate Your Account

STEP 3

Setup

Customise Your Service To Fit Your Needs

STEP 4

Divert

Forward your Calls For Prompt Responses

STEP 5

Upgrade

Easily Scale Your Plan As Your Needs Grow

About Virtual HQ

Supporting Australian businesses for over 20 years

For over two decades, Virtual HQ has empowered Australian businesses with virtual address and receptionist services, helping them thrive in today’s dynamic workspace environment. Founded by Mike Davison in 2007, Virtual HQ was built on a visionary approach to addressing the evolving communication needs of businesses. In 2020, his daughter Emma joined the business, bringing strategic leadership and a passion for innovation, driving the company to embrace new technologies and reimagine its role in the modern professional landscape.

Virtual HQ offers two core services: virtual address solutions, providing businesses with a professional presence, and virtual receptionist services, offering seamless call handling with no lock-in contracts. Guided by values of integrity, collaboration, and excellence, our mission is to deliver flexible support that simplifies operations, fosters trust, and empowers businesses to grow.

FAQs

Frequently Asked Questions About Our Psychology Answering Service

Our service ensures that every call to your psychology practice is answered promptly and professionally. Our trained receptionists handle appointment bookings, patient inquiries, and urgent call forwarding, providing a seamless experience for practitioners and clients.

Our receptionists are trained in healthcare privacy regulations and use secure systems to protect patient information, ensuring compliance with confidentiality laws.

Yes, we can integrate with your scheduling system to book, reschedule, and confirm appointments, helping to optimise your practice’s schedule.

We follow your specific protocols for crisis situations, ensuring urgent calls are promptly directed to the appropriate mental health professional or emergency service.

We can provide basic information about your services, gather essential details from potential patients, and schedule initial consultations based on your preferences and availability.

Our Latest Insights Into All Things Virtual

Get in touch

Have questions? Contact us today to see how Virtual HQ can elevate your business. Our friendly team is ready to help.