PLUMBING ANSWERING SERVICE

Missing Service Calls Whilst On The Job? Let us Help!

Balancing work and incoming calls can be a challenge for plumbers. Missed inquiries often lead to lost opportunities, frustrated customers, and a negative impact on your business reputation and growth.

Virtual HQ offers professional plumbing answering services tailored to your needs. Our skilled receptionists handle calls, book appointments, and manage emergency dispatches, ensuring no call goes unanswered. Let us enhance customer satisfaction and streamline your operations while you focus on delivering quality plumbing solutions.

Why Virtual HQ

Why Choose Virtual HQ For Your Plumbing Business

Out of Hours Emergency Call Support

We follow your specific protocols to manage after-hours emergencies, ensuring immediate and reliable action when your customers need it most.

Professional Service Call Management

Our experienced receptionists handle customer inquiries with care and accuracy, enhancing your reputation and ensuring every detail is addressed.

Seamless Appointment Scheduling

We integrate with your calendar to efficiently schedule service calls, maintenance jobs, and keeping your operations running smoothly.

Streamlined Quote Request Handling

Easily adapt our services to match the demands of busy seasons or quieter periods, ensuring cost-effective flexibility.

Scalable Support To Meet Your Business Needs

Easily adapt our services to match the demands of busy seasons or quieter periods, ensuring cost-effective flexibility.

Enhanced Business Image

Maintain a polished and reliable impression with consistent call handling that reflects the expertise and quality of your plumbing business.

Ready to Streamline Your Business Communication?

Never miss an urgent job with our plumber-focused answering service. Try it free for 7 days and keep your business flowing smoothly 24/7.

Australian Receptionists

No Lock in Contract

24/7 Answering Service

Testimonials

What our clients say

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a ‘receptionist’ gives our business that next level of professionalism we wanted without the overhead. Do your business a favour and call the Virtual HQ team today.

Linda Cartella
Business Manager, Brisco Roofing

You have been excellent to deal with – competent, efficient and professional.The 24 hour service you provide is cost efficient, and has enabled us to have high quality ‘real person’ engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.

Peter J Cahill
Managing Director, Domain Hill Property Group

Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made toreflect new activities.

James Kelaher
Director, Smartnet
How it works

How Our Answering Service Works

STEP 1

Free Trial

Put us To The Test With A 7 Day Free Trial

STEP 2

Activate

Quick Set up And Activate Your Account

STEP 3

Setup

Customise Your Service To Fit Your Needs

STEP 4

Divert

Forward your Calls For Prompt Responses

STEP 5

Upgrade

Easily Scale Your Plan As Your Needs Grow

About Virtual HQ

Supporting Australian businesses for over 20 years

For over two decades, Virtual HQ has empowered Australian businesses with virtual address and receptionist services, helping them thrive in today’s dynamic workspace environment. Founded by Mike Davison in 2007, Virtual HQ was built on a visionary approach to addressing the evolving communication needs of businesses. In 2020, his daughter Emma joined the business, bringing strategic leadership and a passion for innovation, driving the company to embrace new technologies and reimagine its role in the modern professional landscape.

Virtual HQ offers two core services: virtual address solutions, providing businesses with a professional presence, and virtual receptionist services, offering seamless call handling with no lock-in contracts. Guided by values of integrity, collaboration, and excellence, our mission is to deliver flexible support that simplifies operations, fosters trust, and empowers businesses to grow.

FAQs

Frequently Asked Questions About Our Plumbing Answering Service

Our professional receptionists handle calls, schedule appointments, manage inquiries, and dispatch urgent service requests, ensuring seamless communication for your business.

Yes, we provide 24/7 support, including weekends and public holidays, following your protocols to ensure prompt action for emergency situations.

Most calls are handled by our Australian team with our overflow support made available during peak periods to maintain fast response times.

Absolutely! We gather essential details from customers, helping you streamline your quoting process and respond quickly to potential jobs.

Yes, our flexible plans allow you to increase support during peak seasons or adjust during quieter times as needed.

Our Latest Insights Into All Things Virtual

Get in touch

Have questions? Contact us today to see how Virtual HQ can elevate your business. Our friendly team is ready to help.