SMALL BUSINESS ANSWERING SERVICE

Are Missed Calls Holding Your Business Back?

Balancing daily operations with customer communication can be overwhelming for small business owners. Missing important calls and potential clients often leads to lost opportunities, dissatisfied customers, and a negative impact on your reputation and growth.

Virtual HQ offers professional answering services tailored for your small business. Our experienced receptionists handle calls, capture leads, and assist with customer inquiries, ensuring seamless communication. Focus on managing and growing your business while we enhance your customer service and streamline your operations.

Why Virtual HQ

Why Choose Virtual HQ To Answer Your Phones

Australian Call Handling

We manage customer inquiries with precision and care, reflecting your business’s professionalism and enhancing your reputation.

Cost-Effective Reception Solution

Save on staffing costs while delivering seamless and professional communication to your customers.

24/7 Phone Answering Services

Be accessible around the clock—our team handles calls after hours, on weekends, and during public holidays.

Accurate Message Taking

Our receptionists integrate with your calendar to efficiently manage bookings and consultations.

Appointment Scheduling

Our receptionists integrate with your calendar to efficiently manage bookings and consultations.

Scalable Support

As your business grows, our flexible support scales with you, maintaining exceptional service quality.

AFTER HOURS ANSWERING SERVICE

Missing Opportunities After Hours? Let Us Help!

Are crucial calls slipping through the cracks outside of regular business hours? Many businesses struggle to maintain 24/7 availability, leading to lost opportunities, dissatisfied customers, and a competitive disadvantage. Without an after-hours call answering service, your business risks losing valuable leads to competitors who are always accessible.

Virtual HQ provides a professional after-hours phone answering service to keep your business open around the clock. Our skilled team handles calls, manages emergencies, and captures leads while you’re off the clock. With our reliable after-hours support, you can enhance customer satisfaction, strengthen your competitive edge, and ensure no opportunity is missed.

Testimonials

What our clients say

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a ‘receptionist’ gives our business that next level of professionalism we wanted without the overhead. Do your business a favour and call the Virtual HQ team today.

Linda Cartella
Business Manager, Brisco Roofing

You have been excellent to deal with – competent, efficient and professional.The 24 hour service you provide is cost efficient, and has enabled us to have high quality ‘real person’ engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.

Peter J Cahill
Managing Director, Domain Hill Property Group

Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made toreflect new activities.

James Kelaher
Director, Smartnet
How it works

How Our Answering Service Works

STEP 1

Free Trial

Put us To The Test With A 7 Day Free Trial

STEP 2

Activate

Quick Set up And Activate Your Account

STEP 3

Setup

Customise Your Service To Fit Your Needs

STEP 4

Divert

Forward your Calls For Prompt Responses

STEP 5

Upgrade

Easily Scale Your Plan As Your Needs Grow

About Virtual HQ

Supporting Australian businesses for over 20 years

For over two decades, Virtual HQ has empowered Australian businesses with virtual address and receptionist services, helping them thrive in today’s dynamic workspace environment. Founded by Mike Davison in 2007, Virtual HQ was built on a visionary approach to addressing the evolving communication needs of businesses. In 2020, his daughter Emma joined the business, bringing strategic leadership and a passion for innovation, driving the company to embrace new technologies and reimagine its role in the modern professional landscape.

Virtual HQ offers two core services: virtual address solutions, providing businesses with a professional presence, and virtual receptionist services, offering seamless call handling with no lock-in contracts. Guided by values of integrity, collaboration, and excellence, our mission is to deliver flexible support that simplifies operations, fosters trust, and empowers businesses to grow.

FAQs

Frequently Asked Questions About Our Small Business Answering Service

Our professional receptionists handle incoming calls, manage customer inquiries, and schedule appointments, ensuring seamless communication for your business.

Yes, we offer 24/7 support, including weekends and public holidays, so your customers are always attended to.

Most calls are answered by our Australian team however during peak times, our overseas overflow support team ensures every call is handled promptly.

Absolutely! We integrate with your scheduling tools to book, reschedule, and manage appointments directly into your calendar.

Yes, our flexible plans can be adjusted to match your business’s growth or changing needs, ensuring consistent quality at every stage.

Our Latest Insights Into All Things Virtual

Get in touch

Have questions? Contact us today to see how Virtual HQ can elevate your business. Our friendly team is ready to help.