Virtual Receptionist is a premium live call answering service (receptionist service). Your calls are answered by our friendly, professional receptionists 24/7 to support your business in the critical process of answering the phone promptly and professionally while routing calls and taking messages for staff. We offer the same quality of service you would expect from your own in-house receptionist, but at a fraction of the cost.
You can use our call answering service an hour a day, during standard business hours, or 24/7 all year round – it’s up to you.
Whether you are a small or medium size business (SME) wanting a professional image, a larger enterprise needing support during a period of call spikes (e.g. seminar registrations, phone-in advertising campaigns) or your own in-house receptionist is sick, at lunch or on leave, our Virtual Receptionist service is the answer.
We are also a perfect solution in times of business disruption where your staff are required to work from home (WFH) and your existing telephone PABX and in-house receptionist are not functioning as per normal. The recent Coronavirus (Covid-19) is an example of this type of dislocation that could not have been anticipated, but critically Virtual Headquarters can be answering your calls in minutes by clicking Free 7 Day Trial. With the support of our professional Australian receptionists, you and your team can be working from home safe in the knowledge that all incoming calls will be answered quickly and dealt with professionally, with calls transferred to your staff or messages taken and sent to the right department or individual by email and / or SMS.
There is no need to change your existing phone number, which you may have had for years and which appears on your business cards, web site, marketing materials etc. Simply divert your existing telephone number (1800, 1300, 02, 03, 07, 08 or your mobile etc) to the local telephone number which is allocated instantly to your business during the Free Trial set up process, and our professional Australian receptionists will be answering your incoming phone calls in an instant.
Back-up for in-house receptionist teams
Instant call management for staff on sick leave
Work from home (WFH) call screening and transfers
Call answering to support remote working
After-hours support
Call overflow
Taking customer orders (cafes, restaurants)
Call centre operations replacement
Instant set up, no long-term contracts
Our Virtual Receptionist service is the perfect solution in these times of business disruption. Instantly set up your call answering service with our professional, Australian virtual receptionists. No PABX phone equipment required. Scale up and down as needed.
How to back-up in-house receptionists
Calls can be diverted to our virtual receptionist team in times of sickness, overload, specific times of the day, out of hours, and for specific locations or departments. Our Australian network of professional receptionists are already set up as work from home – so we’ve got you covered.
How to manage calls for staff on sick leave
When a staff member is off work sick our virtual receptionist can answer and screen calls, take and send messages via email or SMS, live transfer wanted calls or direct calls to a colleague. Update your call settings instantly online to suit your situation.
Work from home call answering service
Whether working at home (WFH) on quarantine, or remote working as part of your business continuity plan, in this time of self-containment, our virtual receptionists can instantly answer calls for any number of remote working staff. WFH phone calls are managed seamlessly across any location.
Taking customer orders
Many cafes and restaurants are moving to a home delivery model meaning they need new ways to take orders. We can take orders over the phone and send details to you by text or email. We can handle hundreds of simultaneous calls if needed. Capacity is no barrier.
What is COVID-19 Call Centre operations replacement
Many offshore operations are shutting down, leaving Australian companies without a service. Self-distancing can reduce call centre team capacity by 50%, to allow for wider seating configurations. Our virtual receptionist service offers the latest in call centre technology. We can instantly replicate your current call centre operation giving 100% call management redundancy.
$33 / month*
Includes:
Pay as you go
Excess calls $3.79 per call*
No set up fee
Free local number
Free email messaging
Free voicemail to email
MessageExpress
PLUS
Cold and warm call transfers
Ask more questions about your caller
Provide basic company information
$75 / month*
Includes:
20 calls per month
Excess calls $3.99 per call*
No set up fee
Free local number
Free email messaging
Free voicemail to email
MessageExpress
PLUS
Cold and warm call transfers
Ask more questions about your caller
Provide basic company information
$330 / month*
Includes:
100 calls per month
Excess calls $3.99 per call*
No set up fee
Free local number
Free email messaging
Free voicemail to email
MessageExpress
PLUS
Cold and warm call transfers
Ask more questions about your caller
Provide basic company information
*All prices are excluding GST and our Terms and Conditions apply.
| Live Australian Receptionists |  |
| 7 Day Free Trial | |
| Local number included | |
| 24 x 7 Service | |
| Customised greetings | |
| Email messages | |
| Text messages | |
| Additional numbers – 1300, 1800, local (eg. 02, 03, 07, 08) | |
| Additional contacts / team members / departments | |
| Individual message settings and status for each contact | |
| Instantly update call handling settings | |
| Online client portal | |
| Mobile App – iPhone & Android | |
| Tailored Plan | |
| Change plans at any time | |
| Month to month, no long-term contracts, cancel anytime | |
| Message details – name, number, reason for call | |
| Warm Call Transfer | |
| Cold Call Transfer | |
| Ask more questions about your caller | |
| Provide basic company information | |
Getting started is easy. Simply sign-up to a Virtual Receptionist 7-day free trial. You will be instantly allocated a local number based on the state chosen (02 Sydney, 03 Melbourne, 07 Brisbane, ec). If you have an existing phone number, simply call forward that number to your Virtual Headquarters service number and your calls will be answered by your very own Virtual Receptionist. If you prefer, you can upgrade straight away to a subscription plan to suit your business needs.
You can put all of your call settings into the client portal immediately and our customer services team will check in with you to make sure your account is set up perfectly to meet your needs.
Start a Virtual Receptionist Free Trial
Use the code we send you via SMS to log in and activate your account
Update your settings in the Client Portal
If you have an existing number, divert your calls to your Virtual Headquarters number
Upgrade from a free trial to a monthly plan
