Professional Answering Services For Small Businesses
Boost your professional image and never miss an opportunity with our virtual receptionist services. We handle your calls so you can focus on growing your business.
These Small Business Trust Virtual HQ To Answer Their Phones
Small Business Answering Service
Are Missed Calls Holding Your Business Back?
Balancing daily operations with customer communication can be overwhelming for small business owners. Missing important calls and potential clients often leads to lost opportunities, dissatisfied customers, and a negative impact on your reputation and growth.
Virtual HQ offers professional answering services tailored for your small business. Our experienced receptionists handle calls, capture leads, and assist with customer inquiries, ensuring seamless communication. Focus on managing and growing your business while we enhance your customer service and streamline your operations.
We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a 'receptionist' gives our business that next level of professionalism we wanted without the overhead. Do your business a favour and call the Virtual HQ team today.
Linda Cartella - Business Manager, Brisco Roofing
You have been excellent to deal with - competent, efficient and professional.The 24 hour service you provide is cost efficient, and has enabled us to have high quality 'real person' engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.
Peter J Cahill - Managing Director, Domain Hill Property Group
Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made toreflect new activities.
James Kelaher - Director, Smartnet
The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.
Tim Donovan - Director / Support, Real Advantage Solutions
You continue to be a great addition and support to our business. The ability to have the phone answered professionally whilst giving our staff the freedom to be away from the office on other income generating ventures is fantastic. I do not know of a better system. Keep doing what you are doing!
Ross McCorkell - Director, FHG Healthcare and Commercial Furniture
I am extremely happy with the service as I do not have a full time receptionist. So the beauty of your Live Answering Service, given I travel a lot is that it is not location specific so I can receive my calls and messages where ever I am.
David Patmore - Director, Vision Training International
Experience our service risk-free with a no obligation 7 day free trial.
Step 2
Activate
Quickly sign up and activate your account to begin streamlining communication.
Step 3
Set Up
Provide your call handling preferences, message delivery protocols, and scheduling needs.
Step 4
Divert
Divert your phone lines to us for professional and reliable call management.
Step 5
Upgrade
Easily adjust your plan to match your business’s growth or changing needs.
Step 1
Free Trial
Experience our service risk-free with a no obligation 7 day free trial.
Step 2
Activate
Quickly sign up and activate your account to begin streamlining communication.
Step 3
Set Up
Provide your call handling preferences, message delivery protocols, and scheduling needs.
Step 4
Divert
Divert your phone lines to us for professional and reliable call management.
Step 5
Upgrade
Easily adjust your plan to match your business’s growth or changing needs.
about virtual hq
Supporting Small Businesses For Over 20 Years
Virtual HQ is led by Mike and Emma Davison, a father-daughter team with more than two decades of experience in professional call handling. Mike’s expertise in business management and Emma’s innovative approach to communication solutions have shaped our services to meet the unique challenges of small businesses.
We understand the demands of juggling customer inquiries, managing operations, and growing your business. Our team has helped countless Australian small businesses enhance customer service, streamline operations, and boost their professional image. With Virtual HQ, you can focus on what matters most—running and growing your business—while we handle your communication needs with precision and care.
Frequently Asked Questions About Our Small Business Answering Service
How does your small business answering service work?
Our professional receptionists handle incoming calls, manage customer inquiries, and schedule appointments, ensuring seamless communication for your business.
Can you handle calls after hours and on weekends?
Yes, we offer 24/7 support, including weekends and public holidays, so your customers are always attended to.
Will my calls be answered by Australian receptionists?
Most calls are answered by our Australian team however during peak times, our overseas overflow support team ensures every call is handled promptly.
Can you help with appointment scheduling?
Absolutely! We integrate with your scheduling tools to book, reschedule, and manage appointments directly into your calendar.
Is your service scalable as my business grows?
Yes, our flexible plans can be adjusted to match your business’s growth or changing needs, ensuring consistent quality at every stage.
Please fill in your details below, and we'll reply as soon as possible. If you have any questions about our small business answering services, please call us on 1300 885 830.
We provide premium virtual office and phone answering services across Australia, projecting a professional image to your customers while driving efficiencies and cost savings by ensuring you only pay for what you need
Contact
Virtual HQ Level 14, 275 Alfred Street North Sydney, NSW 2060
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