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Professional Message Taking Services

Let our professional virtual receptionists handle your calls with care and precision. Focus on your business while we answer the phone and send you your messages.

Accurate Message
Capture

Instant
Notifications

Professional
Call Handling

Here Are Some Of The Companies We Take Messages For

Message Taking Service

Never Miss A Call With Our Message Taking Service!

Balancing a busy schedule often means missed calls and lost opportunities, leaving customers frustrated and affecting your business’s growth. In today’s fast-paced world, ensuring every call is answered professionally is key to maintaining strong customer relationships.

Virtual HQ's message-taking service ensures all your calls are handled by friendly, professional receptionists. We take detailed messages and forward them to you instantly via SMS or email, allowing you to respond at your convenience. Stay focused on your business operations while we ensure you never miss critical communication.
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WHY Virtual HQ

Here Is Why Virtual HQ Is The Best Choice To Take Your Messages

Accurate Message Capture

Our receptionists ensure that all important messages are recorded accurately, so you never miss critical information.

Instant Notifications

Receive messages via SMS or email immediately, allowing you to respond promptly to client inquiries.

Professional Call Handling

Maintain a polished image with calls answered by trained receptionists who represent your brand effectively.

Flexible Message Delivery

Choose how you want to receive messages—whether by phone, email, or text—tailoring the service to your preferences.

Customized Scripts

We follow your specific instructions for message taking, ensuring that all interactions align with your business practices.

Improved Client Relationships

Timely and accurate message delivery helps you maintain strong relationships with clients, fostering trust and loyalty.
PRICING

Explore Our Range Of Message Taking Packages

Message Express

$25
/month*

Includes:

Pay as you go

$2.40/call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

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MOST POPULAR

Message Express 25

$65
/month*

Includes:

25 calls per month

Excess calls $2.35*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

START FREE TRIAL

Message Express 50

$110
/month*

Includes:

50 calls per month

Excess calls $2.35*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

START FREE TRIAL

For Larger Plans Click GET IN TOUCH Below

Ready To Have Your Messages Taken By A Professional?

Experience the benefits of a full-time receptionist without the overhead. Our virtual receptionists provide professional message taking. Try it free for 7 days!
Australian Receptionists
No Lock in contract
24/7 Answering Service
Claim Your Free Trial
TESTIMONIALS

What Our Clients Say

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a 'receptionist' gives our business that next level of professionalism we wanted without the overhead. Do your business a favor and call the Virtual HQ team today.
Linda Cartella - Business Manager, Brisco Roofing
You have been excellent to deal with - competent, efficient and professional. The 24-hour service you provide is cost efficient and has enabled us to have high quality 'real person' engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.
Peter J Cahill - Managing Director, Domain Hill Property Group
Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made to reflect new activities.
James Kelaher - Director, Smartnet
The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.
Tim Donovan - Director / Support, Real Advantage Solutions
You continue to be a great addition and support to our business. The ability to have the phone answered professionally whilst giving our staff the freedom to be away from the office on other income generating ventures is fantastic. I do not know of a better system. Keep doing what you are doing!
Ross McCorkell - Director, FHG Healthcare and Commercial Furniture
I am extremely happy with the service as I do not have a full-time receptionist. So, the beauty of your Live Answering Service, given I travel a lot is that it is not location specific so I can receive my calls and messages wherever I am.
David Patmore - Director, Vision Training International
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HOW IT WORKS

How Message Taking Works In 5 Simple Steps

Step 1

Free Trial

Try our service risk-free with a tailored trial for your message management needs.
Step 2

Activate

Set up your account in minutes and benefit from accurate message capture.
Step 3

Set Up

Customize your service to fit your company's message handling requirements.
Step 4

Divert

Divert your calls to us, so every message is taken and sent to you immediately.
Step 5

Upgrade

Easily adjust your plan as your business grows and message volumes increase.
Step 1

Free Trial

Try our service risk-free with a tailored trial for your message management needs.
Step 2

Activate

Set up your account in minutes and benefit from accurate message capture.
Step 3

Set Up

Customize your service to fit your company's message handling requirements.
Step 4

Divert

Easily adjust your plan as your business grows and message volumes increase.
Step 5

Upgrade

Easily scale your plan as your practice grows and patient demands increase.
about virtual hq

20 Years Taking Messages For Australian Businesses

Virtual HQ has been a trusted provider of professional message-taking services for over 20 years. Founded by Mike Davison with a mission to help businesses stay informed, our goal has always been to ensure no important message is ever missed. Timely and accurate communication is at the heart of what we do.

Under the leadership of Mike and his daughter Emma, Virtual HQ has perfected a streamlined process for capturing and relaying messages efficiently. Our highly trained receptionists focus on delivering clear, concise, and professional communication, allowing you to focus on your core operations without worrying about missed calls or delayed responses.
Learn More About Virtual HQ

fAQs

Frequently Asked Questions About Our Message Taking Answering Service
How does the message-taking service work?
Our professional receptionists answer your calls, take detailed messages, and promptly forward them to you via SMS or email for your convenience.
Can you handle calls outside regular business hours?
Yes, our service is available 24/7, including weekends and public holidays, ensuring you never miss an important message.
Will my calls be answered by Australian receptionists?
Yes, most calls are answered by our Australian team. We also provide overflow support during peak times to maintain prompt response times.
Can I customize how messages are taken and delivered?
Absolutely! We tailor our service to your preferences, including how messages are recorded and whether they’re sent via SMS, email, or both.
Is the service scalable for busy periods?
Yes, our flexible plans allow you to scale up support during high-demand periods, ensuring consistent service no matter your business needs.
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INDUSTRIES

Industries We Serve With Professional Message Taking Services

Allied Health

Ensure patient messages are handled promptly, maintaining care continuity and enhancing your reputation for reliability.
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Contractors

Keep your business running smoothly with efficient message handling, even while you're on-site or on the move.
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Corporate

Streamline your communication flow with professional message-taking that ensures every important call is recorded and actioned.
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Dental

Never miss a patient query with reliable message-taking, ensuring seamless scheduling and patient satisfaction.
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Legal

Capture every client message with precision, supporting your legal practice with dependable and confidential communication services.
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Medical

Provide peace of mind to your patients with accurate message-taking, supporting the essential work of your medical practice.
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Property Management

Effortlessly manage tenant and landlord communications with reliable message-taking that ensures no detail is overlooked.
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Real Estate

Stay connected with buyers and sellers through professional message-taking, enhancing your responsiveness and market reputation.
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Small Business

Focus on growth while we manage your messages, ensuring every opportunity is captured and acted upon.
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