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Message Express

Live Telephone Answering Message Service
Intro

MessageExpress is a live call answering service (reception service) on a budget. Your calls are answered by our friendly, professional receptionists 24/7, answering the phone promptly and professionally, greeting callers with your business name, taking messages and sending to you instantly via email and/or sms.

You can use our call answering service an hour a day, during standard business hours, or 24/7 all year round – it’s up to you. Give your callers a better call experience with a virtual receptionist and never miss an important call again. Calls are answered in less than 10 seconds, we are never engaged or busy, we give you and your business a professional image that customers can trust. You get to see who is calling, why they are calling and get the contact information you need to return calls when it suits you.

There is no need to change your existing telephone number, which you may have had for years and which appears on your business cards, web site etc. Simply divert your existing phone number (1800, 1300, 02, 03, 07, 08 or your mobile etc.) to the local telephone number allocated instantly to your business during the Virtual Receptionist Free Trial set up process, and we will be answering your calls in an instant.

We offer your business a range of live call answering and messaging solutions to meet your evolving needs. You can upgrade to a Virtual Receptionist service to have your calls warm transferred and more detailed caller interaction or a Virtual Assistant / Diary Management solution to help you run your day.

Intro

What are the benefits of having a Live Telephone Answering Message Service

  • Friendly, professional and Australian-based receptionists
  • Custom greets callers with a personal or business name
  • Takes callers name, number and message
  • Sends messages to you instantly via email and/or SMS
  • Use for call overflow, business hours or 24/7 to suit your needs
  • Never miss a call, calls answered in less than 10 seconds
  • Improves sales and customer service
  • Works for 1 person or a team of 1,000
  • Keep your existing number and/or use a new local, 1300 number or1800 number
  • Access your account in real-time via the online client portal and mobile app
  • Month to month contract, cancel anytime
  • Change plans anytime to suit your needs
  • Try it for free for 7 days! No credit card needed.
How does a Live Call Answering Messaging Service work?

Having Virtual Headquarters answer my calls and take messages for me saves me so much time every day, I just get a lot more done!

What more can my Virtual Receptionist do for my business?
  • You can have multiple team members, each receiving their own messages.
  • All calls are taken by a virtual receptionist during standard business hours (Monday to Friday 8am to 6pm) in your local time. Calls outside standard business hours are sent to your customised voicemail and voicemail notifications and messages are sent instantly via email. You can nominate to have outside business hours voicemail messages sent also via SMS.
  • For 24/7 call answering, we answer your calls 7 days a week, around the clock, 365 days of the year. Calls are managed by following the sun across our Australian, UK and USA virtual receptionist teams offering a seamless native English-speaking service.
Intro
Other Services

As your business evolves, you may want to consider more call answering options. Virtual Headquarters offer a wide range of call answering services that will help you sell more, service better and get more out of your day.

Service
Virtual Receptionist

Your very own professional live virtual receptionist greets callers, answers questions, takes messages and transfers calls when you are available.

Starts from $20/month*

Service
MyAssistant / MyDiary

Your virtual assistant answers your calls, handles scripted questions and answers, processes telephone sales, completes online custom forms, and manages appointment bookings.

Starts from $40/month*

Mobile
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Map address

Need a business address with your call answering service?

We have over 50 virtual address locations Australia-wide so you can have a virtual address in each state or local area to expand your business presence.

Pricing Plans
  • MessageExpress 25

    $45 / month*

    Includes:

    25 calls per month

    Excess calls $1.75*

    No set up fee

    Free local number

    Free email messaging

    Free voicemail to email

    Month to month plan, cancel any time

    MessageExpress 100

    $135 / month*

    Includes:

    100 calls per month

    Excess calls $1.45*

    No set up fee

    Free local number

    Free email messaging

    Free voicemail to email

    Month to month plan, cancel any time

    MessageExpress 200

    $265 / month*

    Includes:

    200 calls per month

    Excess calls $1.40*

    No set up fee

    Free local number

    Free email messaging

    Free voicemail to email

    Month to month plan, cancel any time

    MessageExpress 300

    $395 / month*

    Includes:

    300 calls per month

    Excess calls $1.40*

    No set up fee

    Free local number

    Free email messaging

    Free voicemail to email

    Month to month plan, cancel any time

*All prices are excluding GST and our Terms and Conditions apply.

Getting Started

Getting started is easy. Simply sign-up to a Virtual Receptionist 7-day free trial. You will be instantly allocated a local number based on the state address (02 Sydney, 03 Melbourne, 07 Brisbane, ec). Divert your calls to your allocated number and your calls will be answered by your very own Virtual Receptionist. If you prefer, you can upgrade straight away to a MessageExpress subscription plan to suit your business needs.

You can put all of your call answering settings into the client portal immediately and our customer services team will check in with you to make sure your account is set up perfectly to meet your needs.

Step

Free Trial

Start a Virtual Receptionist Free Trial

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Step

Activate

Activate your account and update your settings in the client portal.

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Step

Divert

Divert your calls to your Virtual Headquarters number.

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Step

Upgrade

Upgrade from a free trial to a monthly plan.

Features
Live Australian Receptionists Check
7 Day Free Trial Check
Local number included Check
24 x 7 Service Check
Customised greetings Check
Email messages Check
Text messages Check
Additional numbers – 1300, 1800, local (eg. 02, 03, 07, 08) Check
Additional contacts / team members / departments Check
Individual message settings and status for each contact Check
Instantly update call handling settings Check
Online client portal Check
Mobile App – iPhone & Android Check
Tailored Plan Check
Change plans at any time Check
Month to month, no long-term contracts, cancel anytime Check
Message details – name, number, reason for call Check
Frequently Asked Questions
What is a Phone Message Service?

A message service is a professional call answering service where a live virtual receptionist answers your calls and greets callers with a business or personal name. She will take a message from the caller including their name, phone number and a message. The message details are then sent to you by email or SMS.

Why should I get a Call Message Service?

Many callers can be frustrated when their call is not answered or is diverted to a voice mail. Research has shown that callers prefer to speak to a live person. This improves their experience when they call, which increases sales and customer loyalty. Calls can also be screened so that time is not wasted answering unnecessary calls. Being able to see messages, you can more easily prioritise who to call and when helping you to be more productive with your valuable time.

What’s the difference between the Virtual Receptionist and MessageExpress service?

With the Virtual Receptionist service a live receptionist answers and routs your calls exactly as you require such that callers will think our receptionist is sitting in your office. So a typical greeting might be: "Good morning/afternoon [your company name], Jenny speaking, how may I help you?"

Calls can be introduced and transferred to the relevant staff member or a message taken which is instantly sent via email and / or SMS to the relevant staff member.

The receptionists are also able to provide callers with information about your company such as your address, web site address, what your business does, your fax number etc.

The Message Express Message Service still has a live receptionist answering the phone in your business name but the greeting must be: "Good morning/afternoon [your company name]. May I have your message please?"

This gives callers the impression we are an answering service. The receptionist cannot answer any questions but merely takes a message which can be emailed and / or SMS'd to you. Calls cannot be introduced and transferred to you or staff with the Message Express Service.

You can upgrade to the Virtual Receptionist service at any time from the Message Express Message Service and vice versa.

If I sign up for the free 7 day trial, how long before your receptionists can be answering our calls?

Immediately. It only takes a few minutes to set up the Free Trial. We can be answering and handling your telephone calls in three or four minutes from now. Literally, it is that quick.

Is the free7 day trial available for MessageExpress and is it totally free?

Yes you are able to take advantage of our Free 7 Day Trial offer for our Message Express Service. Message Express can be set up in minutes and instantly we can be answering your calls and sending you messages. Everything is FREE in the Free Trial. There is absolutely no charge for anything, whether you have 1 or 101 staff.

Are there any security deposits or set up fees?

Yes there are NO set up fees and NO security deposits during or after the FREE trial.

Is it true MessageExpress is only month to month (ie. No long term contracts)?

This is correct. There are no long term contracts it is just month to month. Cease the service at any time by giving us just one working days minimum notice. There are NO cancellation charges.

Can I cease the service at any time with no cancellation charges?

Yes you can cease the service at any time. Just give us at least one working day's notice and that's it. No questions asked. There are absolutely NO cancellation fees.

Can I have more than one local phone number to present a national image?

Yes! You can have one or multiple local telephone numbers. We cover all major cities Australia wide including Sydney (02), Melbourne (03), Adelaide (08), Brisbane (07), Canberra (062) and Perth (08) to name the majors. Simply call or email us and we can add additional phone and fax numbers instantly to your service.

Can I just sign up for the MessageExpress service only and nothing else?

Absolutely. Each of our Virtual Office services is independent of the other in the sense you may choose one, many or none! Add or delete a service at any time whether that be one of our Live Answering Services or our Virtual Mail Address service, the later being available at any one of our 50+ business centres Australia wide.

Can I upgrade from MessageExpress to the Virtual Receptionist live call answering services instantly?

You are able to upgrade or downgrade at any time as your call volumes or requirements change. It is Free to change plans within our Virtual Receptionist phone answering or Message Express message services.