Your patients’ privacy is our priority. Our trained staff strictly adhere to confidentiality protocols, safeguarding sensitive information at all times.
Enjoy the benefits of a professional reception service without the high overhead costs, allowing you to allocate resources more effectively to optimise patient outcomes.
Virtual HQ is led by Mike and Emma Davison, a father-daughter team with over 20 years of experience in the answering service industry. Emma’s background as a qualified physiotherapist provides invaluable insights into the unique needs of healthcare professionals, while Mike’s business acumen ensures our services are efficient, practical, and designed to deliver excellence.
We’ve partnered with Australian chiropractic clinics to enhance patient care, streamline daily operations, and improve communication. From managing calls and scheduling appointments to addressing patient inquiries with professionalism, our services help create a seamless experience for both patients and staff.
Yes—most calls are answered by our team in Australia. For some plans, we also provide overflow support from our global offices, such as in New Zealand, the UK, and the US, during unexpected peaks in call volumes. This ensures your calls are answered promptly, reducing the risk of missed opportunities.
We prioritise maintaining an exceptional Average Speed of Answer (ASA), with calls typically answered in under 10 seconds. This commitment to speed and reliability sets us apart, ensuring your patients always receive timely support.
