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Call Answering Services

Live Receptionist Services

When you sign up to Virtual Headquarters, you sign up to your own virtual receptionist. Every call is tailored exactly the way you want.

The live telephone answering service is far more than simply call-forwarding to you or specific colleagues - it’s the ability to let callers know what your business does, your web address, fax number, your postal address, your street address and even offer directions on how to get there. Keeping track of when you are available, your calls can be transferred to you or a message taken and sent to you in an instant. When opting for a virtual assistant, your virtual receptionist can help even more with sales enquiries, managing your diary and organising appointments.

In short, our virtual receptionists do everything an in-house receptionist does at a fraction of the cost.

Hit the ground running

Our expert customer service team are always on hand to help you with any aspect of your service. We’ll get you started quickly, and support you throughout.

Benefit

You’re in control

Easily manage your calls, greeting, transfer, forwarding and message preferences in real-time, using our online client portal, or through our mobile app – both iPhone and Android.

Benefit
Features of the virtual receptionist phone answering service
Feature

Our people are your people

Local, professional Australian receptionists always on hand

Feature

Intelligent screening

Less time wasted, more productivity

Feature

Your greeting shared

Set the business greeting your virtual receptionist will share with callers

Feature

Keep your existing number

1800, 1300, 02, 03, 07, 08, your mobile - and/or a number from us - it's up to you

Feature

Flexible forever

Up or downgrade features straightaway

Feature

Risk free service

No set-up fees, no deposits, and cancel any time

Packages to suit your plans

From small to large businesses and everything in between, we’ve got a scalable pricing plan that works for you.

Billing is available in real time, right down to the last call, so you know exactly what you are spending and where calls are coming from. Depending on the call volumes of your business there’s a plan that will add value from as little as $20 per month. There’s no obligation to stay, but every opportunity to see how a premium live phone answering service can help your business grow.

Here’s an example of our most popular live call answering products and plans:

  • MessageExpress 25

    $45 / month*

    Includes:

    25 calls per month

    Excess calls $1.75 per call*

    No set up fee

    Free local number

    Free email messaging

    Free SMS messaging

    Free voicemail to email

    Messaging Service

    Name

    Number

    Message

    MessageExpress 100

    $135 / month*

    Includes:

    100 calls per month

    Excess calls $1.45 per call*

    No set up fee

    Free local number

    Free email messaging

    Free SMS messaging

    Free voicemail to email

    Messaging Service

    Name

    Number

    Message

    MessageExpress 200

    $265 / month*

    Includes:

    200 calls per month

    Excess calls $1.40 per call*

    No set up fee

    Free local number

    Free email messaging

    Free SMS messaging

    Free voicemail to email

    Messaging Service

    Name

    Number

    Message

  • Standard

    $20 / month*

    Includes:

    Pay as you go

    Excess calls $2.95 per call*

    No set up fee

    Free local number

    Free email messaging

    Free voicemail to email

    MessageExpress

    PLUS

    Cold and warm call transfers

    Ask more questions about your caller

    Provide basic company information

    Answer questions relating to your business’s products and services

    Virtual Receptionist 20

    $55 / month*

    Includes:

    20 calls per month

    Excess calls $2.90 per call*

    No set up fee

    Free local number

    Free email messaging

    Free voicemail to email

    MessageExpress

    PLUS

    Cold and warm call transfers

    Ask more questions about your caller

    Provide basic company information

    Answer questions relating to your business’s products and services

    Virtual Receptionist 100

    $210 / month*

    Includes:

    100 calls per month

    Excess calls $2.25 per call*

    No set up fee

    Free local number

    Free email messaging

    Free voicemail to email

    MessageExpress

    PLUS

    Cold and warm call transfers

    Ask more questions about your caller

    Provide basic company information

    Answer questions relating to your business’s products and services

  • MyAssistant

    $40 / month*

    Includes:

    Pay as you go

    $2.50 per minute*

    Free local number

    Free email messaging

    Free voicemail to email

    Virtual Receptionist

    PLUS

    MyAssistant Options:

    • Scripted questions and responses.
    • Online Form Completions (eg Sales Orders).

    MyDiary Options:

    • Appointment Booking.
    • Diary Management.

    MyAssistant 20

    $70 / month*

    Includes:

    20 minutes per month

    Excess minutes $2.30 per minute*

    Free local number

    Free email messaging

    Free voicemail to email

    Virtual Receptionist

    PLUS

    MyAssistant Options:

    • Scripted questions and responses.
    • Online Form Completions (eg Sales Orders).

    MyDiary Options:

    • Appointment Booking.
    • Diary Management.

    MyAssistant 100

    $200 / month*

    Includes:

    100 minutes per month

    Excess minutes $2.10 per minute*

    Free local number

    Free email messaging

    Free voicemail to email

    Virtual Receptionist

    PLUS

    MyAssistant Options:

    • Scripted questions and responses.
    • Online Form Completions (eg Sales Orders).

    MyDiary Options:

    • Appointment Booking.
    • Diary Management.

Call Us Now 1300 885 830

There are a host of extra services available, such as MyAssistant, MyDiary, Fax to Email, 1300 numbers and 1800 numbers – add-ons that upscale opportunity and maximise productivity.

Make the connection

We live in a world where customer experience is everything. Having a friendly, professional receptionist answering your calls could be the line between success and failure for your customer relations management. People are more likely to want to do business with a person – real interactions with live call answering means a real ROI.

We’re proud of the service we offer, the high professionalism of the virtual receptionists, and the value it can drive for your business. The best way is to make this connection yourself with a free 7-day trial.

Connection
Virtual Receptionist Services
How your phone calls are handled by your own virtual receptionist.
Callin

The call comes in

Greeting

Your virtual receptionist relays the company greeting you’ve set and directs the call to your chosen number, or to specified colleagues

Transfer

If the call needs to be transferred to a colleague, they can set if they’re available or if they would prefer a message to be taken ie. Do Not Disturb

Hours

You can choose the hours, just call overflow to cover lunch or meetings, or 24/7

Points

Yes, you’re available

You or your specified colleagues will be connected to the caller with a warm transfer, introducing them to you

No, you’re not available

Your virtual receptionist will take a message and send it instantly by email and/or SMS – it’s up to you and your colleagues which you’d prefer

See how thousands of Australian businesses benefit from our expert call answering service, with a no deposit, no obligation, free 7-day trial.
Automated Call Answering Services
Automated
Your needs, built in

We can answer 100% of your calls or just your overflow calls - so you only pay for what you need, exactly when you need it. It’s a cost-effective way to deliver better service and drive efficiencies – no matter the size or scope of your business.

We have automated call answering services that can add value too, such as Voicemail to Email or Call Divert.

Automated
Voicemail to Email

Especially useful to keep track of call information going to a recognised Virtual Headquarters Australian phone number, Voicemail to Email works by you setting the greeting callers will hear when they call, when a caller leaves a message, our automated system instantly sends the message to you via email or sms.

Automate
Call Divert

You can instantly be allocated a 1300 number, 1800 number or a local number anywhere in Australia which can be set up to divert your calls to any landing number of your choice - such as your landline, mobile or international number.

Our month to month pricing plan for Call Divert is just $15 per month*.

Other Services
Service
Fax to Email

We allocate you a fax number (an Australian phone number, such as a national 1300 or 1800 number, 02 for Sydney, 03 for Melbourne, 07 for Brisbane, etc.), which can be set up in an instant. Any faxes sent to your fax number will be sent directly by email to your inbox as a PDF or a TIFF file. You can add additional email addresses so multiple parties can receive incoming faxes if needed.

Our month-to-month pricing plan for Fax to Email start is $25.00 per month*.

Service
1300, 1800 and Local Numbers

We offer a range of Australian-wide numbers including national 1300 numbers and 1800 numbers, as well as state, regional and local-based numbers. In addition to the local number included free with your call answering service, you can expand your business presence in an instant with additional ‘virtual numbers’. You can be where your customers are, anywhere in Australia - or the United Kingdom, or the USA using our services there.

Why choose a 1300 number or 1800 number? 1300 numbers and 1800 numbers are virtual phone numbers used to receive calls nationally. For the caller, 1800 numbers are free, and 1300 numbers callers only pay the cost of a local call. They’re a business advantage for some very simple reasons - they’re memorable, they give your business a national presence – no matter where your business is based - and they make customers more likely to call, thanks to preferential rates for calling them.

When you get your 1300 number or 1800 number from us, you get the added cost benefit of a live virtual receptionist to answer your calls.

Service
Virtual Office Addresses

Virtual Headquarters are Australia’s largest provider of virtual office addresses. We have over 50 locations to choose from offering anything from premium CBD virtual office locations to virtual address locations with mail forwarding services in major cities and suburbs. Grow your business today by adding virtual office address locations to your virtual receptionist call answering services – helping your business reach more customers in every way.