Professional Live Answering Service for Australian Businesses

These Companies Trust Virtual HQ To Answer Their Phones

Live Answering

Tired of Missing Important Calls? Let Us Handle Them!

Are missed calls costing you potential clients and revenue? Many businesses rely on voicemail or automated systems, frustrating customers and losing opportunities to competitors. Without a professional live answering service, maintaining a strong reputation and delivering exceptional customer service can be a challenge.

Virtual Headquarters provides a premium live answering service designed to meet your unique business needs. Our friendly, Australian receptionists answer calls promptly, delivering a personal and professional experience for every caller. Capture more leads, boost customer satisfaction, and focus on growing your business while we handle your communication seamlessly.

WHY Virtual HQ

Why Virtual HQ is the Trusted Choice For Live Answering Services

24/7 Availability

Our receptionists are available around the clock, ensuring your business never misses a call, even after hours.

Professional Call Handling

Enhance your brand image with friendly, professional receptionists who answer calls in your business name.

Lead Capture and Qualification

We gather essential information from callers, helping you focus on qualified leads and improving your conversion rates.

Customised Call Scripts

Tailor our call handling to align with your business needs, ensuring every interaction reflects your brand voice.

Detailed Reporting

Receive comprehensive reports on call activity, allowing you to track performance and make informed decisions.

Increased Customer Satisfaction

By providing prompt and professional responses, you enhance client trust and loyalty, setting your business apart.

PRICING

Affordable and Flexible Pricing for Live Answering

MESSAGE EXPRESS
VIRTUAL RECEPTIONIST
MY ASSISTANT / MY DIARY

Message Express

$25

/month*

Includes:

Pay as you go

$2.40/call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

* Plus GST

MOST POPULAR

Message Express 25

$65

/month*

Includes:

25 calls per month

Excess calls $2.35*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

* Plus GST

Message Express 50

$110

/month*

Includes:

50 calls per month

Excess calls $2.35*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

* Plus GST

Standard

$33

/month*

Includes:

Pay as you go

$3.79 per call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MOST POPULAR

Virtual Receptionist 20

$75

/month*

Includes:

20 calls per month

$3.99 per excess call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$185

/month*

Includes:

50 calls per month

$3.99 per excess call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant / 
MyDiary

$49

/month*

Includes:

Pay as you go

$2.99 per minute*

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MOST POPULAR

MyAssistant 20 / MyDiary 20

$95

/month*

Includes:

20 minutes per month

Excess minutes $2.99 per minute*

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 / MyDiary 50

$165

/month*

Includes:

50 minutes per month

Excess minutes $2.99 per minute*

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MESSAGE EXPRESS

Message Express

$25

/month*

Includes:

Pay as you go

$2.40/call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MOST POPULAR

Message Express 25

$65

/month*

Includes:

25 calls per month

Excess calls $2.35*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

Message Express 50

$110

/month*

Includes:

50 calls per month

Excess calls $2.35*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

VIRTUAL RECEPTIONIST

Standard

$33

/month*

Includes:

Pay as you go

$3.79 per call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MOST POPULAR

Virtual Receptionist 20

$75

/month*

Includes:

20 calls per month

$3.99 per excess call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$185

/month*

Includes:

50 calls per month

$3.99 per excess call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MY ASSISTANT / MY DIARY

MyAssistant / 
MyDiary

$49

/month*

Includes:

Pay as you go

$2.99 per minute*

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MOST POPULAR

MyAssistant 20 / MyDiary 20

$95

/month*

Includes:

20 minutes per month

Excess minutes $2.99 per minute*

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 / MyDiary 50

$165

/month*

Includes:

50 minutes per month

Excess minutes $2.99 per minute*

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

Learn More About Virtual HQ

For Larger Plans Click GET IN TOUCH Below

COMPARE FEATURES

GET IN TOUCH

CALL US NOW 1300 885 830

Enhance Your Customer Service with Live Answering!

Experience the benefits of our professional live answering service. Let our expert team handle your calls with a personal touch. Try it free for 7 days and see the difference!

24/7 Answering Service

Australian Receptionists

No Lock in contract

Claim Your Free Trial

TESTIMONIALS

What Our Clients Say

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a 'receptionist' gives our business that next level of professionalism we wanted without the overhead. Do your business a favour and call the Virtual HQ team today.

Linda Cartella - Business Manager, Brisco Roofing

You have been excellent to deal with - competent, efficient and professional.The 24 hour service you provide is cost efficient, and has enabled us to have high quality 'real person' engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.

Peter J Cahill - Managing Director, Domain Hill Property Group

Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made toreflect new activities.

James Kelaher - Director, Smartnet

The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan - Director / Support, Real Advantage Solutions

You continue to be a great addition and support to our business. The ability to have the phone answered professionally whilst giving our staff the freedom to be away from the office on other income generating ventures is fantastic. I do not know of a better system. Keep doing what you are doing!

Ross McCorkell - Director, FHG Healthcare and Commercial Furniture

I am extremely happy with the service as I do not have a full time receptionist. So the beauty of your Live Answering Service, given I travel a lot is that it is not location specific so I can receive my calls and messages where ever I am.

David Patmore - Director, Vision Training International

HOW IT WORKS

How Our Live Answering Works In 5 Simple Steps

Step 1

Free Trial

Experience our service risk-free with a tailored trial for your business needs.

Step 2

Activate

Quickly set up your account and start enjoying personalised call handling.

Step 3

Set Up

We customise our service to fit your company's unique communication requirements.

Step 4

Divert

Simply forward your calls to us, ensuring every customer receives a live response.

Step 5

Upgrade

Easily scale your plan as your business grows and call volumes increase.

Step 1

Free Trial

Experience our service risk-free with a tailored trial for your business needs.

Step 2

Activate

Quickly set up your account and start enjoying personalised call handling.

Step 3

Set Up

We customize our service to fit your company's unique communication requirements.

Step 4

Divert

Simply forward your calls to us, ensuring every customer receives a live response.

Step 5

Upgrade

Easily scale your plan as your business grows and call volumes increase.

about virtual hq

Elevating Customer Service For Over 20 Years

For over 20 years, Virtual HQ has been providing professional live answering services, helping businesses stay connected and deliver exceptional customer experiences. Founded by Mike Davison, our mission is to offer seamless, cost-effective communication solutions that enhance business efficiency and customer satisfaction.

Under the leadership of Mike and Emma Davison, our Australian receptionists deliver personalised, professional call handling tailored to your business needs. Whether you’re a small business or a growing enterprise, Virtual HQ ensures every call is answered with care, allowing you to focus on running and expanding your business.

fAQs

Frequently Asked Questions About Our Live Answering Service

How does your live answering service work?

Our professional receptionists answer calls in your company's name, handle inquiries, and transfer calls or take messages as needed. We ensure every call is answered promptly and professionally.

What hours is your live answering service available?

We offer 24/7 live answering services. Our team is available round the clock, including weekends and public holidays, to ensure your business never misses an important call.

Can you handle calls for multiple businesses?

Yes, we can manage calls for various businesses simultaneously. Our receptionists are trained to switch between different company protocols seamlessly, maintaining a professional image for each client.

How quickly do you answer calls?

We aim to answer all calls within four rings. Our efficient team ensures minimal wait times, reducing the chance of missed calls and improving customer satisfaction.

Can you transfer calls to specific team members?

Absolutely. We can transfer calls to designated team members based on your instructions. This ensures that urgent matters reach the right person promptly.

See More FAQs

INDUSTRIES

We Answer The Phones For Various Industries

Allied Health

Deliver exceptional patient care with live answering support that manages inquiries and appointments with ease.

Contractors

Stay on top of your schedule with efficient call handling, job bookings, and project updates tailored to your needs.

Corporate

Enhance your professional image with live answering solutions designed for seamless client communication and appointment management.

Dental

Never miss a patient inquiry with empathetic call handling and efficient appointment scheduling.

Legal

Maintain confidentiality and professionalism with live answering services tailored to the unique needs of legal practices.

Medical

Focus on patient care while we manage urgent calls, scheduling, and patient communication with precision and compassion.

Property Management

Streamline communication with tenants, property owners, and maintenance teams through efficient live call answering.

Real Estate

Capture every lead and ensure seamless scheduling of property viewings and inquiries with expert call handling.

Small Business

Stay professional and responsive with live answering support that helps you manage customer inquiries and bookings effectively.