Professional Dental Answering Services To Enhance Patient Care

From managing patient inquiries and scheduling appointments to handling billing queries and administrative calls, our team ensures your phones are covered so you can focus on delivering exceptional patient care

Professional Patient Interaction

Efficient Appointment Scheduling

After-Hours Support Available

These Dentists Trust Virtual HQ To Answer Their Phones

Dental Answering Service

Is Your Dental Practice Missing Imprtant Patient Calls?

Managing patient calls while delivering quality care can be challenging. Many dental clinics experience missed inquiries during busy periods, resulting in scheduling conflicts, frustrated patients, and missed opportunities. Over time, this can affect your clinic's growth and reputation.

At Virtual HQs, we provide expert dental answering services designed to meet the needs of busy clinics. Our professional virtual receptionists handle calls, schedule appointments, and address patient queries with care and precision. Let us streamline your communication, improve patient satisfaction, and help your practice thrive while you focus on what matters most - delivering exceptional dental care.
WHY Virtual HQ

Find Out Why Virtual HQ Is The Best Choice For Dental Practice Communication

Compassionate & Professional Patient Care

We ensure every patient inquiry is handled with care, empathy, and professionalism, reflecting the high standards of your dental practice and building trust with your patients.

24/7 Appointment Management

Our team can schedule and confirm patient appointments anytime - day or night - helping reduce no-shows and keeping your practice running at peak efficiency.

Priority Handling For Urgent Matters

Urgent patient needs are addressed promptly. We follow your specific protocols to escalate critical cases, ensuring timely care when it matters most.

Privacy-Compliant Information Handling

Your patients’ data is handled with the utmost security and in full compliance with Australian privacy regulations, maintaining confidentiality and trust.

Cost-Effective Reception Solution

Our flexible services let you save on staffing costs while scaling easily to meet your practice’s needs, all without compromising on quality.

Reliable After-Hours Dental Support

Offer continuous patient care with our after-hours call management, ensuring your practice is always accessible, even on weekends and public holidays.

Ready to Simplify Your Dental Practice Communication?

Let Virtual HQ take care of your patient calls, appointment scheduling, and urgent inquiries, so you can focus on delivering exceptional dental care.
24/7 Answering Service
Australian Receptionists
No Lock in contract
TESTIMONIALS

What Our Clients Say

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a 'receptionist' gives our business that next level of professionalism we wanted without the overhead. Do your business a favour and call the Virtual HQ team today.
Linda Cartella - Business Manager, Brisco Roofing
You have been excellent to deal with - competent, efficient and professional.The 24 hour service you provide is cost efficient, and has enabled us to have high quality 'real person' engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.
Peter J Cahill - Managing Director, Domain Hill Property Group
Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made toreflect new activities.
James Kelaher - Director, Smartnet
The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.
Tim Donovan - Director / Support, Real Advantage Solutions
You continue to be a great addition and support to our business. The ability to have the phone answered professionally whilst giving our staff the freedom to be away from the office on other income generating ventures is fantastic. I do not know of a better system. Keep doing what you are doing!
Ross McCorkell - Director, FHG Healthcare and Commercial Furniture
I am extremely happy with the service as I do not have a full time receptionist. So the beauty of your Live Answering Service, given I travel a lot is that it is not location specific so I can receive my calls and messages where ever I am.
David Patmore - Director, Vision Training International
HOW IT WORKS

How Our Dental Answering Service Works

Step 1

Free Trial

Experience our service risk-free with a 7-day trial
Step 2

Activate

Sign up and activate your account in just a few simple steps.
Step 3

Set Up

Provide details about your practice so we can align our services to your needs.
Step 4

Divert

Divert your phone lines to our team for seamless call handling and management.
Step 5

Upgrade

Adjust your service as your practice grows or your needs evolve.
Step 1

Free Trial

Experience our service risk-free with a 7-day trial
Step 2

Activate

Sign up and activate your account in just a few simple steps.
Step 3

Set Up

Provide details about your practice so we can align our services to your needs.
Step 4

Divert

Divert your phone lines to our team for seamless call handling and management.
Step 5

Upgrade

Divert your phone lines to our team for seamless call handling and management.
about virtual hq

20 Years of Supporting Dental Practices

Virtual HQ is led by Mike and Emma Davison, a father-daughter team with over 20 years of experience. With Mike’s background in business management and Emma’s background in healthcare, we’ve designed our services to meet the unique needs of dental practices.

We understand the demands of managing patient inquiries, scheduling appointments, and providing exceptional care. Our team has helped countless Australian dental practices improve their client communication, streamline operations, and enhance patient satisfaction through professional call handling. With Virtual HQ, your practice can focus on delivering quality dental care while we handle the rest.

fAQs

Frequently Asked Questions About Our Dental Answering Service
How does your dental answering service work?

Our professional receptionists handle incoming calls, schedule appointments, and assist with patient inquiries, ensuring seamless communication for your practice.

 

Can you handle appointment scheduling and rescheduling?
Yes! We integrate with your practice management software to book, reschedule, and cancel appointments, keeping your calendar up-to-date.
Is patient confidentiality maintained?
Absolutely. We adhere to strict Australian privacy regulations, ensuring all patient information is handled securely and confidentially.
Will my calls always be answered by Australian-based receptionists?
Most calls are answered by our Australian-based team. Overflow support from global offices ensures your patients are always attended to promptly.
Do you provide after-hours support for dental practices?
Yes, we offer 24/7 call management, including weekends and public holidays, so your practice is always accessible to patients.

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Contact us

Please fill in your details below, and we'll reply as soon as possible. If you have any questions about our dental practice answering services, please call us on 1300 885 830.
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