CONGRATULATIONS!

We have live, friendly, professional receptionists answer your calls exactly as you require. It is like having your own in-house receptionist. We give you a local number during the Free Trial. That is a new number which is now exclusive to you and included in your service. You can have callers ring that number directly, and/or divert any number you already have to that number. We answer your calls, take messages, respond to questions and transfer your calls according to your instructions. You can manage your service and settings by logging on to the Client Portal or via our Customer Service team.

The Client Portal is where you log into to access your secure account online via the internet. You can update your account details and personalise your account settings in real-time in the Client Portal.

Your username is the email address you used in your Free Trial sign up form and the password you submitted with your form. We have emailed your log in details to you. You can access the Client Portal via the Log In button on this website.

Yes. Upon sign up to our Free Trial we have provided you a unique telephone number for use with our virtual receptionist service. You can use this number for business communications including on your website, business cards, letterheads, advertising and promotions.

Many of our customers have an existing phone number they have been using already. When you set up a Free Trial with us, we provide you with a local phone number (eg. 02, 03, 08 etc.). This is the number we know your business by. It is included with your service and is exclusive for your business to use. You can publish this number as your business as usual number if you choose to. Alternatively, simply call forward/divert your existing telephone number to your new phone number. We instantly answer and handle your calls as your own in-house receptionist would.

Yes. We can provide you with a local number where you are based and we can provide multiple numbers in different area codes such as for each state. We can also provide a 1300 number to give your business a national presence.

After our receptionist answers your call, they will introduce the call to you (or the appropriate staff member) before transferring your caller to you. If you are not available, or do not answer the call, our receptionist will return to the caller to let them know you are not available and take a message for you. All calls transferred to you are warm transferred. You can update your settings at any time to nominate if you are “Available for Call Transfer”, or else “Do Not Disturb”. When you have a “Do Not Disturb” in your settings, we take a message rather than attempt to transfer a call.

Yes. Our receptionists can answer calls and explain that you are in a meeting, or with a client, travelling or just not available. You can nominate what we say, and even tailor our response for any time or day of the week to suit your schedule. Your receptionist will take a message and forward this message instantly to you or the relevant staff member(s) by email and/or SMS.

Yes. Whether you have 1, 2 or 102 staff, each staff member has their own settings in the Virtual Receptionist system. Staff can control and update their own call answering settings any time via the internet. If a staff member is “Available for Call Transfer” the receptionist will attempt to call them on one of 3 “Find Me Numbers” (ie. the mobile, desk extension, home office, etc), and introduce the call. If willing to accept the call, the call is transferred. If the staff member does not want to take the call or are unavailable, the receptionist will take a message which is sent as per the Staff members settings (ie. by SMS and/or Email). When someone new joins your team, we simply add them to the system and help them personalise their settings.

Yes. We are able to answer basic questions like addresses and directions to premises, website details, business hours, product and pricing information, and other general questions. You can provide us with a detailed call script and answers to FAQ’s to assist your callers prior to transferring calls to you or taking messages.

Yes. You can opt for our My Assistant/My Diary service, where we have highly experienced receptionists who can make appointments for you. You can access your appointment information via a real-time calendar online via the internet.

Yes. This is referred to as a call overflow. Many businesses use our service to only answer calls when they are unable to ie. when staff are unavailable, when in meetings, if you are on another call, at lunch, or if you have too many calls to manage at one time. You can set up your diversion to us when the phone rings for more than a specified period, if it is busy/engaged, or outside of your normal business hours. We answer the phone as if we were in your office. You will never miss another call again!

Yes. As standard, we offer a live receptionist to answer your calls between normal business hours anywhere between 8:00am and 6:00pm Monday to Friday. We can also answer your calls on weekends and up to 24 hours a day, 7 days a week.

Our billing is fully automated. You can choose to pay by direct debit, or credit card using Mastercard, Visa or AMEX. All subscriptions are billed in advance one month. All invoices are viewable in real-time in your Client Portal. A copy of a tax invoice is emailed each month.

Yes. You are able to upgrade or downgrade your plan at any time to suit your call volumes which can vary from month to month. It is free to change plans.

No. We offer a month to month agreement, there are no long-term contracts. You can change plans at any time for free to suit your call volumes and you can cease the service at any time by giving us just one working day notice. There are no cancellation fees.