Free Trial  
Thumb

Loved by 10,000
businesses

Trust Clock

24/7 PHONE
ANSWERING

Money

7 DAY FREE TRIAL

Australia

Australian receptionists

We support Australian businesses from the ground-up.

By providing virtual reception services and virtual addresses, Virtual Headquarters becomes a hotline to increased sales, more customer loyalty and greater productivity.

Connect your business to opportunity

Whether you're a start-up or fully up-and-running, we're here to support your business growth with our call answering services and virtual office addresses.

It's your hotline to increased sales, better productivity and your destination for more customer loyalty with our team of expert Australian receptionists and prime locations for a virtual business address.

From less than the cost of a cup of coffee a day, you can have your virtual receptionist answer your caller enquiries, transfer calls or take a message 24/7 all year round.


CTA Reception CTA Address

Growth

Handling calls professionally and efficiently boosts conversions, increases customer spend and keeps churn in check.

On average, callers convert 30% faster to revenue, spend 28% more and churn 28% less than consumers who contact businesses online.1

Our servicesTake a free trial
Growth mobile

Loyalty

Connection is conversion - this is your chance to build a lasting customer relationship. Prospective customers feel engaged, returning customers feel supported.

74% of consumers said they are more loyal to a business that provides them with the option to speak to a human than those that only support customer service through digital or self-service channels.2

PricingTake a free trial
Loyalty

Productivity

With call volumes increasing, Virtual Headquarters is here 24/7 so you can focus on running your business.

73% of customers used phone calls for customer service issues, beating email, live chat, online forums, virtual agents and Twitter.1


1. Forrester, 2015
2. Calabrio, 2018

Productivity

Have them at 'hello'

In a nutshell, having a receptionist who answers calls promptly and professionally means your customers are more likely to buy your products and services.

If callers are already customers, being there for them with a friendly voice to efficiently field that call makes the difference between loyalty and checking the competition.

That's not to mention increasing business productivity. Taking calls takes time, so imagine how more of that precious commodity you'll have to work on your business with a professional telephone answering service fielding your calls.

Here's how it works

1. Your call

Our professional receptionists take calls for your business.

2. Your greeting

You can set a custom business greeting for them to share with your callers.

3. Your instruction

They will introduce the call to you - you then choose to take the call or have a message taken and sent as an email and/or SMS.

4. Extra features

You can even add features such as My Assistant, Diary Management, Fax to Email, national 1300 numbers, 1800 numbers, or more local numbers, and add more team members and departments each with their own call settings.

Products and plans suitable for all businesses

No matter what size your business is, we have a phone answering product and plan to suit you.

Message Express 25

$45*

per month

25 calls per month

No set up fee

Free local number

Free email messaging

Free SMS messaging

Free voicemail to email

$1.75* per call


Messaging Service

- Name

- Number

- Message

Message Express 50
MOST POPULAR

$80*

per month

50 calls per month

No set up fee

Free local number

Free email messaging

Free SMS messaging

Free voicemail to email

Excess calls $1.70*


Messaging Service

- Name

- Number

- Message

Message Express 100

$135*

per month

100 calls per month

No set up fee

Free local number

Free email messaging

Free SMS messaging

Free voicemail to email

Excess calls $1.45*


Messaging Service

- Name

- Number

- Message

Message Express 200

$265*

per month

200 calls per month

No set up fee

Free local number

Free email messaging

Free SMS messaging

Free voicemail to email

Excess calls $1.40*


Messaging Service

- Name

- Number

- Message

After hours voice mail to email messages are included for FREE
(after hours is defined as calls outside 8.00am-6.00pm Monday to Friday and public holidays)

* All prices are excluding GST and are subject to our terms & conditions

What Our Clients Say

Our story

We’re proud to have built our company on decades of business expertise. Over 10,000 Australian companies turn to us for our virtual receptionist services, and we’re Australia's leading provider of virtual addresses, helping everyone from start-ups to leading brands expand their presence.

We believe our success is thanks to our start-up spirit – constantly updating what we offer to deliver real ROI, always evolving, and always striving for better. We’ve even expanded to the UK, and the USA - where we have become one of the fastest-growing providers of telephone answering services.

Whatever stage in our clients’ business lifecycle, our progress is built on delivering quality service – from engaging the best receptionists, to making sure we’re always available for questions, to heavily investing in the technology that gives our clients maximum business growth.

Story

The numbers

Expand your business in an instant to any Australia-wide location with the addition of national, regional, state or local based numbers. Our 24/7 virtual receptionist live telephone answering service and message service can be connected to a local phone number – or alternatively to a 1300 number or 1800 number for even more of a premium feel.

You can reach more customers with a national number that stays with your business, no matter where you are. Our 1300 and 1800 number plans are the same price or less than other number providers and come with a virtual receptionist included.

Put simply, our plans beat the competition for cost and value, every time.

Number

The locations

Our virtual office and virtual business addresses can add valuable presence to your business across key locations in Australia, and thriving suburbs. We have virtual offices in premium CBD locations and virtual addresses in places such as Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth, Gold Coast, Hobart, Devonport, Parramatta, North Sydney and many others.

In a world that is mobile and taking advantage of the virtual workplace, a virtual address helps you present a professional business image without the cost of renting a physical office. With mail handling and mail forwarding, virtual offices with state-of-the-art meeting rooms, co-working and private workspaces, virtual assistants and a host of other services – you can have your very own ‘virtual headquarters’!

Find out more

Locations

Always on

Just because you need to sleep, it shouldn’t mean that your business should be caught napping. How you’d like your messages to come to you out of hours is up to you – calls can be introduced and warm transferred or we can take a message and send it via SMS and/or email, it’s your call.

Our live call answering service ensures 93% of phone calls are answered in less than 3 rings - day or night.

Our virtual receptionists work to boost your business!