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Features

to support your business needs

Whichever features you need, with your telephone answering services, we’ve got you covered – they’re all designed to flex around your business. If you get one call a day or a thousand, we’ve got the right receptionist to support your needs.

Scalable live telephone answering services
Service
MessageExpress

Simple, effective and fast, MessageExpress is a 24/7 message service managed through the online portal or the app, and includes a local number. 1300 numbers and 1800 numbers are also available.

Your virtual receptionist will relay the name of the caller, their number, reason for the call and the message to you via email and/or SMS for every one of your calls, instantly.

Service
Virtual Receptionist

All the features of MessageExpress, where your messages can be sent to you via email and/or SMS but with the added ability to warm transfer the call in-person – introducing the caller as it happens and answering frequently asked questions, just like an inhouse receptionist. Virtual Receptionist is our most popular package, coming with the added functionality of receptionists able to answer key business questions, and the ability to set a weekly schedule of how you’d prefer your calls to be answered.

Service
MyAssistant / MyDiary

Including both MessageExpress and Virtual Receptionist functionality, MyAssistant takes the virtual phone service features further with more detailed scripted questions and responses, online custom forms completion and sales-order processing. Our MyDiary option offers a completely customised appointment and diary management service. MyAssistant and MyDiary comes with a dedicated account manager for a service personal to you – in essence, a new team member at a fraction of the cost.

Features MessageExpress Virtual Receptionist MyAssistant/ MyDiary
Live Australian Receptionists Check Check Check
7 Day Free Trial Check Check Check
Local number included Check Check Check
24 x 7 Service Check Check Check
Customised greetings Check Check Check
Email messages Check Check Check
Text messages Check Check Check
Additional numbers – 1300, 1800, local (eg. 02, 03, 07, 08) Check Check Check
Additional contacts / team members / departments Check Check Check
Individual message settings and status for each contact Check Check Check
Instantly update call handling settings Check Check Check
Online Client Portal Check Check Check
Mobile App – iPhone & Android Check Check Check
Tailored Plan Check Check Check
Change plans at any time Check Check Check
Month to month, no long-term contracts, cancel anytime Check Check Check
Message details – name, number, reason for call Check Check Check
Warm Call Transfer
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Cold Call Transfer
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Ask more questions about your caller
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Provide basic company information
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Scripted Questions and Responses

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Online Custom Forms Completed

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Appointment Bookings / Diary Management

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Dedicated Account Manager

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Bespoke Service

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Automated Call Answering Services
Service
Voicemail to Email

Especially useful to keep track of call information going to a recognised Virtual Headquarters Australian phone number, Voicemail to Email works by you setting the greeting callers will hear when they call, when a caller leaves a message, our automated system instantly sends the message to you via email or sms.

Service
Call Divert

You can instantly be allocated a 1300 number, 1800 number or a local number anywhere in Australia which can be set up to divert your calls to any landing number of your choice - such as your landline, mobile or international number.

Features Voicemail to Email Voicemail to Email Lite Call Divert
Local number included Check Check Check
Expand nationally or regionally instantly with additionalnumbers – 1300, 1800, local (eg. 02, 03, 07, 08) Check Check Check
24 x 7 Service Check Check Check
Instantly update call handling settings Check Check Check
Online Client Portal Check Check Check
Mobile App – iPhone & Android Check Check Check
Tailored Plan Check Check Check
Change plans at any time Check Check Check
Month to month, no long-term contracts, cancel anytime Check Check Check
Customised recorded greetings Check Check Check
Email messages Check Check
Text messages Check Check
Additional contacts / team members / departments Check Check Check
Individual message settings and status for each contact Check Check Check
200 call minutes included per month Check

Other Services
Service
Fax to Email

We allocate you a fax number (an Australian phone number, such as a national 1300 or 1800 number, 02 for Sydney, 03 for Melbourne, 07 for Brisbane, etc.), which can be set up in an instant. Any faxes sent to your fax number will be sent directly by email to your inbox as a PDF or a TIFF file. You can add additional email addresses so multiple parties can receive incoming faxes if needed.

Features Fax to Email
Local number included Check
Additional numbers – 1300, 1800, local (eg. 02, 03, 07, 08) Check
24 x 7 Service Check
Inbound faxes instantly sent to one or more email address(es) Check
Online Client Portal Check
Mobile App – iPhone & Android Check
Change plans at any time Check
Month to month, no long-term contracts, cancel anytime Check
100 fax call minutes included per month Check
Service
1300, 1800 and Local Numbers

1300 numbers, also known as local call numbers, are virtual phone numbers used to receive calls nationally, but only cost the caller local rates. 1800 numbers are national virtual numbers that are free to call.

They’re a business advantage for some very simple reasons - they’re memorable, they give your business a national presence – no matter where your business is based, and they make customers more likely to call, thanks to preferential rates for calling them.

The cost benefit of using Virtual Headquarters to host your 1300 number or 1800 number can be substantial.

1300 numbers, 1800 numbers and local numbers are only available with a call answering service plan. Each plan includes a free local number. Additional numbers can be added to your plan(s) at any time.

Features
Local number included with call answering service Check
Additional numbers – 1300, 1800, local (eg. 02, 03, 07, 08) Check
Instantly update call management settings Check
Online Client Portal Check
Mobile App – iPhone & Android Check
Change plans at any time Check
Month to month, no long-term contracts, cancel anytime Check
Service
Virtual Office Addresses

Our virtual office addresses have a range of features which can differ for each location. These can include:

Features
Virtual Address Check
Virtual Office Check
24/7 Access for mail collection Check
Mail forwarding and re-direction Check
Parcel and mail notification Check
Courier Services Check
Call Answering Service Check
Meeting Rooms Check
Co-working Space Check
Private Office Check
Private Workspace Check
Administrative Services Check
Members Lounge Check
Complimentary refreshments Check
WiFi Connectivity Check
Graphic Design and Printing Check
Office supplies Check
Gym Check
Parking in Building Check
3, 6, 12 and 24 month subscriptions (PLUS 3 months free with first 12/24 months = 15/27 months) Check