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Virtual Receptionist (Live Phone Answering Service)

Never miss a call again

Your calls are answered by a friendly, professional receptionist exactly the way you require.

Receptionist

Calls can be introduced and transferred to staff or messages taken and sent by SMS and / or email.

You
rightarrow Receptionist rightarrow You

 

How your Phone Calls are handled by your own Virtual Receptionist

Our friendly, professional receptionists answer and handle calls exactly as you decide. Your Virtual Office or Virtual Offices solution will typically include our Live Telephone Answering Service known as Virtual Receptionist.

Virtual Receptionist is a premium Live Answering Service (Receptionist Service), answered by our friendly, professional receptionists 24/7. It is a flexible month to month Live Phone Answering Service to support your business in the critical process of answering the phone promptly and professionally while routing calls and taking messages for staff.

Unlike our competitors, we are proud to brag about our quality of service - 93% of all phone calls are answered by our receptionists in less than 10 seconds. Do not leave your callers waiting, sign up for a Free 7 Day Trial and experience the difference with our premium Live Phone Answering Service!

You can use our Telephone Answering Service or Message Service for an hour a day or on a permanent basis depending on what suits your business needs at the time.

Whether you are a small or medium size business (SME) wanting a professional image, a larger enterprise needing support during a period of call spikes (e.g. seminar registrations, phone-in advertising campaigns) or your own in-house receptionist is sick, at lunch or on leave, our Virtual Receptionist Service is the answer.

There is no need to change your existing telephone number, which you may have had for years and which appears on your business cards, web site etc. Simply divert your existing phone number (1800, 1300, 02, 03, 07, 08 or your mobile etc) to the local telephone number allocated instantly to your business during the Free Trial set up process, and we will be answering your calls. It is that easy for us to meet your Phone Answering needs.

Features of the Virtual Receptionist phone answering service 

  • We offer a FREE 7 Day Trial where you can trial all aspects of our 24/7 Telephone Answering Service for FREE. Whether you have 1 or 51 staff, all staff can be set up in the free trial to receive calls and messages.

  • There is no obligation to continue after the free trial to a paid subscription. The choice is yours.

  • If you wish to continue with the Virtual Receptionist service after the free trial we simply obtain your credit card details and upgrade you to a paying subscription or you can upgrade yourself online. You retain the same local phone number/s and fax number/s after the free trial. Apart from now been a paying customer, nothing else changes.

  • There are no long term contracts. It is month to month. You can cease the service at any time by giving us a minimum of just one working days notice. There are no cancellation fees.

  • There are no set-up fees.

  • There are no security deposits.

  • You can change plans for free at any time to suit your call volumes as they vary month to month.

  • Billing is available in real time, right down to the last call, so you know exactly what you are spending and where. Flexible options are available to suit the call volumes of your business starting from as little as $15 per month.

Why not take advantage of the FREE 7 Day Trial and put our Virtual Receptionist team to the test!

Details of how your phone calls are handled

With over 4,000 clients being served by our Australian based receptionists we believe if you have a genuine need to never miss another call you will love Virtual Receptionist.

Our friendly, professional receptionists provide the same quality of service you would expect from your own in-house receptionist but at a fraction of the cost. Clients will think our receptionists are sitting in your office!

All calls are answered in your company name with a custom greeting that you decide. Each call is managed in a way that you chose and can be modified at any time by you via the internet as your availability changes from hour to hour or day to day.

Whether you are at home, in the office, on your mobile or overseas your callers will be able to reach you wherever you are with the following call handling options:

  • If you are "available for call transfer" as opposed to "do not disturb", our receptionists will call you on your "Find Me" number/s (e.g. your home office, mobile, desk extension at the office, hotel room etc) to introduce the call. If you wish to take the call, our receptionist transfers the call to you. If you are unavailable or tell the receptionist to take a message, the receptionist will take a message. You are able to update your "Find Me" number/s at any time via the web so our receptionists always know where to reach you.

  • Take a message. Messages are instantly emailed and / or sent via SMS to you or the relevant staff member. Each staff member decides how they would like to receive messages.

  • Wait on the line and receive the message as soon as the receptionist finishes with the caller.

  • Just like a large company, using a directory of numbers, you can choose to have the call transferred to a colleague.

  • Like your own in-house receptionist, our Virtual Receptionist team is able to provide callers with information such as "what your business does", "your web address", "your postal address", "your street address and directions", "your fax number" and if you are overseas, when you will be returning! Our receptionists are as good as the information you provide them. Via the web you are able to update and maintain all the information you require at any time 24x7.

Irrespective of where you are based (Sydney, Melbourne, Brisbane, North Sydney, Canberra, Gold Coast, Adelaide, Perth, Hobart or any other location in Australia or overseas) take advantage of the FREE 7 Day Trial and put our Virtual Receptionist team to the test today!

Effective Customer Relationship Management (CRM) is a key differentiator in today's competitive environment. Never miss another call 24x7 with Virtual Receptionist.

We can be answering your calls in 2 minutes from now.

Virtual Receptionist Pricing Details click here


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Enquiries

Adelaide 08 8311 3902
Brisbane 07 3036 5202
Cairns 07 4027 9502
Canberra 02 6103 0972
Darwin 08 6313 3902
Gold Coast 07 5677 0502
Hobart 03 6251 1741
Melbourne 03 8677 0802
Perth 08 6313 3902
Sydney 02 8088 0702

 Services

Virtual Receptionist
Virtual Office
Virtual Address
MyAssistant / Diary Management
Message Express
Divert Service

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