Whichever features you need, with your telephone answering services, we’ve got you covered – they’re all designed to flex around your business. If you get one call a day or a thousand, we’ve got the right receptionist to support your needs.
Simple, effective and fast, MessageExpress is a 24/7 message service managed through the online portal or the app, and includes a local number. 1300 numbers and 1800 numbers are also available.
Your virtual receptionist will relay the name of the caller, their number, reason for the call and the message to you via email and/or SMS for every one of your calls, instantly.
Try MessageExpress FREE for 7 days
All the features of MessageExpress, where your messages can be sent to you via email and/or SMS but with the added ability to warm transfer the call in-person – introducing the caller as it happens and answering frequently asked questions, just like an inhouse receptionist. Virtual Receptionist is our most popular package, coming with the added functionality of receptionists able to answer key business questions, and the ability to set a weekly schedule of how you’d prefer your calls to be answered.
Try Virtual Receptionist FREE for 7 days
Including both MessageExpress and Virtual Receptionist functionality, MyAssistant takes the virtual phone service features further with more detailed scripted questions and responses, online custom forms completion and sales-order processing. Our MyDiary option offers a completely customised appointment and diary management service, in essence a new team member at a fraction of the cost.
Sign-up via a Virtual Receptionist FREE Trial and ask our customer service team for an updgrade to a MyAssistant or MyDiary service.| Features | MessageExpress | Virtual Receptionist | MyAssistant/ MyDiary |
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| Live Australian Receptionists |  |
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| 7 Day Free Trial | |
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| Local number included | |
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| 24 x 7 Service | |
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| Customised greetings | |
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| Email messages | |
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| Text messages | |
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| Additional numbers – 1300, 1800, local (eg. 02, 03, 07, 08) | |
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| Additional contacts / team members / departments | |
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| Individual message settings and status for each contact | |
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| Instantly update call handling settings | |
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| Online Client Portal | |
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| Mobile App – iPhone & Android | |
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| Tailored Plan | |
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| Change plans at any time | |
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| Month to month, no long-term contracts, cancel anytime | |
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| Message details – name, number, reason for call | |
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| Warm Call Transfer | |
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| Cold Call Transfer | |
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| Ask more questions about your caller | |
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| Provide basic company information | |
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| Scripted Questions and Responses | |
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| Online Custom Forms Completed | |
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| Appointment Bookings / Diary Management | |
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| Bespoke Service | |
Especially useful to keep track of call information going to a recognised Virtual Headquarters Australian phone number, Voicemail to Email works by you setting the greeting callers will hear when they call, when a caller leaves a message, our automated system instantly sends the message to you via email or sms.
Sign-up via a Virtual Receptionist Free Trial and request our customer service team to change your plan to Voicemail to Email.
You can instantly be allocated a 1300 number, 1800 number or a local number anywhere in Australia which can be set up to divert your calls to any landing number of your choice - such as your landline, mobile or international number.
Sign-up via a Virtual Receptionist Free Trial and request our customer service team to change your plan to Call Divert| Features | Voicemail to Email | Voicemail to Email Lite | Call Divert |
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| Local number included | |
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| Expand nationally or regionally instantly with additionalnumbers – 1300, 1800, local (eg. 02, 03, 07, 08) | |
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| 24 x 7 Service | |
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| Instantly update call handling settings | |
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| Online Client Portal | |
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| Mobile App – iPhone & Android | |
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| Tailored Plan | |
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| Change plans at any time | |
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| Month to month, no long-term contracts, cancel anytime | |
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| Customised recorded greetings | |
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| Email messages | |
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| Text messages | |
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| Additional contacts / team members / departments | |
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| Individual message settings and status for each contact | |
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| 200 call minutes included per month | |
1300 numbers, also known as local call numbers, are virtual phone numbers used to receive calls nationally, but only cost the caller local rates. 1800 numbers are national virtual numbers that are free to call.
They’re a business advantage for some very simple reasons - they’re memorable, they give your business a national presence – no matter where your business is based, and they make customers more likely to call, thanks to preferential rates for calling them.
The cost benefit of using Virtual Headquarters to host your 1300 number or 1800 number can be substantial.
1300 numbers, 1800 numbers and local numbers are only available with a call answering service plan. Each plan includes a free local number. Additional numbers can be added to your plan(s) at any time.
| Features | |
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| Local number included with call answering service | |
| Additional numbers – 1300, 1800, local (eg. 02, 03, 07, 08) | |
| Instantly update call management settings | |
| Online Client Portal | |
| Mobile App – iPhone & Android | |
| Change plans at any time | |
| Month to month, no long-term contracts, cancel anytime | |
Our virtual office addresses have a range of features which can differ for each location. These can include:
| Features | |
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| Virtual Address | |
| Virtual Office | |
| 24/7 Access for mail collection | |
| Mail forwarding and re-direction | |
| Parcel and mail notification | |
| Courier Services | |
| Call Answering Service | |
| Meeting Rooms | |
| Co-working Space | |
| Private Office | |
| Private Workspace | |
| Administrative Services | |
| Members Lounge | |
| Complimentary refreshments | |
| WiFi Connectivity | |
| Graphic Design and Printing | |
| Office supplies | |
| Gym | |
| Parking in Building | |
| 3, 6, 12 and 24 month subscriptions (PLUS 3 months free with first 12/24 months = 15/27 months) | |
