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Can you Transfer Calls through to some staff and send Messages to other staff? Can we amend this status at any time?

Yes. Whether you have 1, 2 or 102 staff, each staff member has their own settings in the Virtual Receptionist system. Staff can be “Available for Call Transfer” or “Do Not Disturb”. This status can be changed by staff members at any time via the web. If a staff member is “Available for Call Transfer” the receptionist will attempt to call them on one of 3 “Find Me Numbers” (i.e. their mobile, desk extension, home office etc) and introduce the call. If you wish, the call can be transferred to you. If you do not want to take the call, are unavailable (i.e. say your mobile is turned off) the receptionist will take a message which will be sent instantly to the staff member as per their settings (i.e. by email and / or SMS). If your status is set to “Do Not Disturb” the receptionist will not even attempt to call you to introduce the call, they will simply take a message and forward it to you as per your settings (i.e. by SMS and / or Email).

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